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BOP511S - Basic Organisational Psychology - 2nd Opp - June 2022 |
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nAmlBIA unlVERSITY
OF SCIEnCE Ano TECHn OLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF MANAGEMENT
QUALIFICATION: BACHELOR OF HUMAN RESOURCESMANAGEMENT
QUALIFICATION CODE: 07BHRM
LEVEL: 7
COURSE CODE: BOPSllS
COURSE NAME: BASICORGANISATIONALPSYCHOLOGY
SESSION: JUNE 2022
DURATION: 3 HOURS
PAPER: THEORY
MARKS: 100
SUPPLEMENTARY/SECONDOPPORTUNITYEXAMINATION QUESTIONPAPER
EXAMINER(S) Ms. EJanuary-EnkaIi
Mr Elias Kandjinga
Mr Ehrenfried Ndjoonduezu
MODERATOR: Dr Andrew Jeremiah
INSTRUCTIONS
1. Answer ALLthe questions.
2. You are expected to apply your subject knowledge to case studies.
3. Write clearly and neatly.
4. Number your answers clearly.
PERMISSIBLE MATERIALS.
1. Examination paper
2. Examination script
THIS MEMORANDUM CONSISTS OF 7 PAGES (Including this front page)
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SECTIONA
Question 1
(10 marks)
This section consists of multiple-choice questions and each carry one (1) mark. Indicate your
answers in the answer book provided.
1.1. The ability to make coordinated movements with the fingers i.e. for handling objects
such as screws, little gears of a watch, paintbrushes, etc. is referred to as:
(1)
a) Finger dexterity
b) Speed of limb movement
c) Reaction time
d) Choice reaction time
1.2. The ability to select or initiate a response when the response must be selected from
two or more alternative choices or stimuli for example, a worker selecting bad apples
from a conveyor belt must have the ability to quickly remove those apples that do not
meet the requirements. This is called:
(1)
a) Reaction time
b) Wrist finger speed
c) Choice reaction time
d) Precision control
1.3. Fiina receives a bursary to study at Curtin University of Technology in Australia but at
the same time she is promoted at work. She must now choose between studying
overseas and the promotion. This is an example of:
(1)
a) Approach -avoidance conflict
b) Multiple approach -avoidance conflict
c) Approach -approach conflict
d) Avoidance -avoidance conflict
1.4. John is delighted that the position offered to him by Namibia Post Ltd. pays a good
salary but it will mean that he has to work for a very unpleasant boss, he now has to
decide whether he should accept the position with the unpleasant boss or not. This is
an example of:
(1)
a) Avoidance- avoidance conflict
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b) Approach - avoidance conflict
c) Multiple approach -avoidance conflict
d) Avoidance-avoidance conflict
1.5. When a person is threatened and experiences fear, he/she returns to forms of
behaviour that are associated with earlier stages of development. This defence
mechanism is referred to as:
(1)
a) Splitting
b) Intel lectua lisation
c) Projection
d) Regression
1.6. This defence mechanism refers to an individual who ascribes his/her own personal
unacceptable urges (impulses), feelings, faults, mistakes and attitudes to an external
object or person.
(1)
a) Splitting
b) lntellectualisation
c) Projection
d) Regression
1.7. The manner in which individuals protect themselves against unacceptable urges or
feelings by consciously developing opposing attitudes and behaviour patterns, are
called:
(1)
a) Rationalisation
b) Reaction formation
c) Projection
d) Regression
1.8. This type of drug serves as a relaxant and remedy for insomnia but can be abused to
provide an intense feeling of well-being. This results in physical as well as psychological
addiction.
{1)
a) Opiates
b) Sedatives
c) Inhalers
d) Stimulants
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1.9. Approximately 1, 8 metres that is found during formal business discussions, such as when
the supervisor and personnel manager meets, is referred to as:
(1)
a) Intimate distance
b) Personal distance
c) Social distance
d) Public distance
1.10. The process whereby we try to identify the causes or reasons for the behaviour of others
is called:
(1)
a) Distinctiveness
b) Consensus
c) Consistency
d) Attribution
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QUESTION 2
TRUE/FALSE
(10 MARKS)
2.1. Impression formation is a process whereby we gather a variety of (diverse)
information about other people.
(1)
2.2. Central characteristics refer to characteristics that play an important role when we
observe people and that also affect the judgement of other characteristics.
(1)
2.3. Stereotyping is the tendency to be influenced positively or negatively by one
particular characteristic in the evaluation of a person, and the person is consequently
regarded in a positive or negative light.
(1)
2.4. The stage where group members acknowledge and discuss their differences is
referred to as forming.
(1)
2.5. Norming is the stage where the group is well organised and internally controlled.
(1)
2.6. The extent to which the members are attracted to the group is known as group
cohesion.
(1)
2.7. Larger groups can tolerate authoritarianism and direct leadership much easier than
small groups.
(1)
2.8. There is more pressure on members of larger groups to perform as individuals. (1)
2.9. Groupthink as a way of thinking that people engage in when they are deeply involved
in a highly cohesive in-group.
(1)
2.10. Group norms indicate the standard of behaviour which is expected from individuals
in situations related to the group.
(1)
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SECTION B
QUESTION 1
{STRUCTURED QUESTIONS- 80 MARKS)
1.1. Define the following environmental influences that can have an impact on a person's
development and give a relevant examples for each.
a) Prenatal influences
{3)
b) The birth process
(3)
c) Postnatal influences
(3)
1.2. You have probably written either matric or university exams/tests within the past
months. You have thus experienced having to work under stress. Thinking back on a
stressful period, such as when you wrote exams, will help you identify with the stress
experiences of employees. Reflect to a particular stressful period when you were
studying and answer the following questions.
a) How many hours a day did you study?
(1)
b) What aspects of your daily behaviour changed during this period?
(2)
c) How did these changes affect your health and feeling of well-being?
(2)
d) How did you feel during this time, both physically and psychologically?
(2)
e) How were your close relationships with family members, friends or partners affected
during that period?
(3)
f) Now that you have studied a chapter on stress, explain which stress coping strategies
can you make use of for your next examination session?
(5)
1.3. We all have been involved in some form of conflict in our lives. Reflect on the latest
conflict that you were involved in/ experienced and answer the following questions.
a) Who was involved in the conflict
(2)
b) What was the source of the conflict
(2)
c) How did you resolve the conflict
(3)
1.4. A former Namibian President once made the remark that Namibia has become a
country of drunkards. Do you agree or disagree with that remark? What do you think
Namibian employers can do to help workers with drinking problems?
(10)
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1.5. Discuss the three different components of an attitude and provide an example for
each of three.
(9)
1.6. Discussthe process of attribution and the different criteria used when attributions are
made regarding someone's behaviour.
(8)
1.7. We often think that groups form by themselves and start functioning immediately.
This is not true because groups go through different stages during their lifetimes.
Discuss the stages of group development.
(10)
1.8. There are different explanations for people's need to belong to a group. Discuss the
most important reasons for it.
(12)
Total Marks: 100
Good luck!
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