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ITP511S- INTRODUCTION TO PUBLIC MANAGEMENT-1ST OPP- JUNE 2024 |
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nAmlBIA unlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENTOF GOVERNANCEAND MANAGEMENT
QUALIFICATION: BACHELOR of PUBLIC MANAGEMENT
QUALIFICATION CODE: 07BPMN
COURSE NAME: Introduction to Public
Management
DATE: June 2024
LEVEL: 5
COURSE CODE: ITP511S
PAPER: THEORY
DURATION: 3 Hours
MARKS: 100
FIRST OPPORTUNITY EXAMINATION
EXAMINER(S} Mr. Joshua Mario, PMP®
MODERATOR: Mr. Fred Koita
INSTRUCTIONS
l. Choose any four (4) questions of equal marks
2. Read the questions carefully, before you answer.
3. Number answers according to the numbering structure provided in the question paper.
4. You will be penalised for illegible handwriting.
5. The Question Paper is applicable to full-time, part-time and distance students.
PERMISSIBLE MATERIALS
[None]
THIS QUESTION PAPER CONSISTS OF 2 PAGES (Including this front page)
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QUESTION 1
Conduct is very important in the Public Management domain and there are guidelines to that.
Discuss the three broader sources of conduct guidelines for Public Managers to help them
with service delivery.
[25]
QUESTION 2
It is argued that Public Administration cannot be studied in isolation as a social science, a
multidisciplinary approach is recommended. Identify and explain the multidisciplinary
approaches to Public Administration. Cite some examples to support your answers.
[25]
QUESTION 3
The Public Management environment is crucial for public service delivery, discuss the four
characteristics that are important for public managers to know.
[25]
QUESTION 4
Control is critical in the domain of public management. Discuss the importance of control,
different types and steps in the control process. Cite relevant examples to support your
answers.
[25]
QUESTION 5
You have been recently appointed as a Director of operations in one of the Ministries and you
are required to prepare a presentation on communication and negotiation. Discuss the
importance of communication, factors for effective communication and factors that can
necessitate negotiation.
[25]
TOTAL MARKS= [100]
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