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IAD720S - INFORMATION ADMINISTRATION 3B P3 - 2ND OPP - JAN 2020 |
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a
NAMIBIA UNIVERSITY
OF SCIENCE AND TECHNOLOGY
Faculty of Management Sciences
Department of Management
Section of Business and Information Administration
QUALIFICATION: Bachelor of Office Management and Technology
QUALIFICATION CODE: 07BOMT
COURSE: Information Administration 3B
(PAPER 3)
LEVEL: 7
COURSE CODE: IAD720S
DATE: January 2020
SESSION: 1
DURATION: 1 % Hours
MARKS: 80
SECOND OPPORTUNITY/SUPPLEMENTARY EXAMINATION QUESTION PAPER
EXAMINER(S)
Ms du Plessis
MODERATOR:
Ms Z du Plessis
THIS QUESTION PAPER CONSISTS OF 8 PAGES
(Excluding this front page)
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
PERMISSIBLE MATERIALS
1.
Examination paper.
Examination script.
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1.2 Page 2 |
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¥Y§ Open a blank PowerPoint presentation and use the
information provided to create a new presentation.
“i Make sure that you format each slide according to
the instructions.
“8 Read carefully and SAVE frequently
“8 Insert slide numbers to the slides and page numbers
to the handouts
¥§ Print the presentation as 2 slides per page and insert
your name and student number in the handout header
Ҥ Also print notes page of the respective slides
separately
DESIGN: Civic
FONT: Arial Black
Slide 2 Onwards:
ALL MAIN SLIDE TITLES:
(Except slide 8)
Size 36, red, centred
1AD720S
PAPER 3
2ND OPPORTUNITY JAN. 2020
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1.3 Page 3 |
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SLIDE
TITLE (S)
LAYOUT
1
BECOMING AN EXECUTIVE ASSISTANT
Title Slide
(size 44, red)
PIVOTAL TEAM PLAYER (Size 32, blue)
2
STATUS CHANGE
Title and Content
3
ATTRIBUTES AND SKILLS
Comparison
MANAGEMENT
LIFE SKILLS
SKILLS (28, blue)
(28, blue)
4
ATTRIBUTES AND SKILLS
Comparison
SOCIAL SKILLS
TECHNICAL SKILLS
(28, blue)
(28, blue)
5
MAINTAINING SKILLS
Title and Content
6
MAJOR RESPONSIBILITIES
Two Content
7
ROLES
Content with
Caption
8
RELATIONSHIPS (Size 20)
Content with
Caption
9
EXPERIENCE AFFECTS SALARIES
10
MOVE INTO THE NEW ROLE
Two Content
Picture with
Caption
Only 3 text colours will be inserted in this presentation.
Black, red and dark blue
Use the Dark blue and red from the Standard colours
ee Ee
H Autamatic
Se Theme Colors
fae
ALM.
oe
baa ea
fon week
Boe
Ng
oe
feng
os
us Fi i lu imi : Ei
a Standard Colors
More Colors...
LJ Gradient
*
Insert the slides in the correct order from 1 - 10.
IAD720S
PAPER 3
2ND OPPORTUNITY JAN. 2020
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1.4 Page 4 |
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SLIDE 1
Insert this Clip Art of Secretary below the Sub-title of
the slide and position it in the middle of the section.
Add a Compound Frame, black to this and resize
nicely.
‘ bh
SLIDE 3
MANAGEMENT SKILLS
e Problem solving
® Decision making
e Planning and organizing
Insert and resize clip Art of
Meetings
Recolour:
:
{ Red Accent 1
~™\\ Light
S } Center
Content Black, 24
Both sides
LIFE SKILLS
e Common sense
/
e Critical creative
thinking
e Good memory
e Ability to work under
pressure
e Writing, speaking and
listening skills
SLIDE 2
Content: Blue, 28
e Anew status position has emerged for secretaries —
THE EXECUTIVE ASSISTANT
<— type these last 3 words in red)
e While it is still a relatively new role it definitely exists, and has
become the missing link which moves the secretary closer to
the hub of the corporate operation
IAD720S
PAPER 3
2ND OPPORTUNITY JAN. 2020
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1.5 Page 5 |
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e The secretary changes his/her status by being able to manage
other secretaries
SLIDE 5
Table Style: Light Style 3 Accent 1
Row 1: Red, 18
Row 2: Blue, 16
Rows 3, 4 and 5: Black, 16
SECTION A
SECTION B
SECTION C
SECTION D
INTRODUCTION | PEOPLE AND
CONVENTIONAL | ELECTRONIC
COMMUNICATION | OFFICE SKILLS | OFFICE
AND
SKILLS AND
TECHNIQUES
TECHNIQUES
Secretary’s role | Interpersonal
skills
Work planning
and diary
control
Electronic
appointment
scheduling
Secretarial
career
Telephone
techniques
Preparing
business
documents
Document
storage and
retrieval
Image and
grooming
Basic etiquette
Organizing
travel and
accommodation
Fax, E-mail
SLIDE 4
SOCIAL SKILLS
e Tact
e Politeness
e Accessibility
e Assertiveness
TECHNICAL SKILLS
7
e Word processing
mw
e Data processing
3 [-~* e Electronic office skills
oo
e Time management
WORKING WITH
PEOPLE
Insert the same shape, both sides: Solid black outline, 3pt, no fill
1AD720S
PAPER 3
2NO0 OPPORTUNITY JAN. 2020
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1.6 Page 6 |
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Text inside shapes, 18, blue
SLIDE 7
Size 16, Blue
v
In the past, the
more traditional
role of the
secretary was a
prescribed career
path that
narrowed the
higher he/she
climbed.
Size 20, Black
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Insert Shapes, red
4.
From a clerk or
junior secretary,
to a secretary and
then promoted to
an executive
secretary
c lerk/Junio: r Secretary
Insert SmartArt Graphic: Pyramid List, Basic Pyramid, Colourful
range, Accent Colours 2-3, Brick Scene Style
1AD720S
PAPER 3
2ND OPPORTUNITY JAN. 2020
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1.7 Page 7 |
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SLIDE 9
© It’s been said that there’s
Percentage
no substitute for experience || Late career
10
- and that’s probably true
Entry level
9
© Experience plays a large
Mid career
5
part in how much you can
Experienced
6
earn as a professional
© At the end of the day, you'll
earn what you’re worth
Insert a 3D Pie chart, Style 18,
Quick Layout 5
Change Bullets: Red Smiley Face from Wingdings.
SLIDE 6
Black, 24
SmartArt Graphic: Hierarchy List, Simple Fill
e Keeping the manager
as top priority
e Sharing information
down
e Sharing information
up
e Projects of his/her
own
e Managing other
secretaries
e Interacting with other
managers
ge SE OS EC OU EEC EL OEE A EEE ESLER
=
Manager
EE RE
groin
RE
NE
ACRE
ae Manager
"represen
sro
SOO
EERE EERE ETE TI
Secretary
&
sronmpenenraesenanas?
NOTES PAGES TO SLIDE 2
20 Blue
— Manager |
i
i
2.
ce
}
©
Nase
PESOS ISS:
ses
£
PERE IEE ELIE ESE LEILAE
va 8
”
—
i|
o= S
<
jase
]
c5a0
—— Secretary |
=
i
sceemenneremeiicinaamaaaanal
Several changes in the workforce have dramatically affected the
secretarial role. It is the coming together of these forces that
have given birth to the executive assistant.
1AD720S
PAPER 3
2ND OPPORTUNITY JAN. 2020
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1.8 Page 8 |
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NOTES PAGES TO SLIDE 6
The successful secretary of the future will have to be able to
manage her manager - and in order to achieve this, she will have
to understand his/her work and have knowledge of business
principles.
SLIDE 8
18, BlaJck
The executive
assistant will
be the key
person to
permit the
transformation
of the former
hierarchical
relationships
into team
relationships
SmartArt Graphic: Process: Gear
Metallic Scene Style
Colourful Range, Accent colours 5-6
Text: 14. Black
7x i= ,
if Af
|i A
[ and top%
.
“Assistant
Ua (AgEexeccruettiavreies||
KP
1AD720S
PAPER 3
2ND OPPORTUNITY JAN. 2020
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1.9 Page 9 |
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SLIDE 10
Y Adding on responsibility
Gaining a higher profile
Y Become a “mirror for your
boss
Y Having excellent oral and
written communication
skills
Y Learning and utilizing all
of the management skills
Blue, 18
Change Bullets, red
INSERT PICTURE of Flower
THIS IS THE END OF
THE PESENTATION
TOTAL: 80
1AD720S
PAPER 3
2NO OPPORTUNITY JAN. 2020
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1.10 Page 10 |
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NAMIBIA UNIVERSITY
OF SCIENCE AND TECHNOLOGY
Faculty of Management Sciences
Department of Management
Section Business and Information Administration
| QUALIFICATION: Bachelor of Office Management and Technology
QUALIFICATION CODE: 07BOMT
COURSE Information Administration 3B
(PAPER 3)
| LEVEL: 7
a
COURSE CODE: IAD720S
DATE: January 2020
SESSION: 1
DURATION1:% Hours
MARKS: 80
SECOND OPPORTUNITY/SUPPLEMENTARY EXAMINATION MEMORANDUM
EXAMINER(S) _
.
Ms du Plessis
MOnERRIOn.
Ms Z du Plessis
THIS MEMORANDUM CONSISTS OF 9 PAGES
(Excluding this front page)
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2 Pages 11-20 |
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2.1 Page 11 |
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STUDENT NAME AND NUMBER
18/10/2019
BECOMING AN
EXECUTIVE ASSISTANT
\\
PIVOTAL TEAM PLAYER
e A new status position has emerged for
secretaries - THE EXECUTIVE
ASSISTANT
e While it is still a relatively new role it
definitely exists, and has become the
missing link which moves the secretary
closer to the hub of the corporate
operation
e The secretary changes his/her status by
being able to manage other secretaries
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2.2 Page 12 |
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STUDENT NAME AND NUMBER
be
18/10/2019
| ATTRIBUTES AND SKILLS
i
rl
e Problem solving
e Decision making
e Planning and
Organizing
e Common sense
e Critical creative
thinking
e Good memory
e Ability to work under
pressure
e Writing, speaking
and listening skills
ATTRIBUTES AND SKILLS
| ° Tact
e Politeness
e Accessibility
e Assertiveness
WORKING WITH
PEOPLE
e Word processing
e Data processing
e Electronic office
skills
e Time management
KNOWING
SKILLS
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2.3 Page 13 |
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STUDENT NAME AND NUMBER
18/10/2019
MAINTAINING SKILLS
SECTION A
“INTRODUCTION
Secretarial
career
Image and
grooming
{
\\
©
SECTION B
SECTION C
PEOPLE AND
COMMUNICATION
CONVENTIONAL
OFFICE SKILLS
AND
TECHNIQUES
| Interpersonal
| skills
: ‘Work planning
and diary control
| Telephone
_ techniques
Basic etiquette
Preparing
business
documents
Organizing travel
and
accommodation
SECTION D
| ELECTRONIC
OFFICE SKILLS
AND
TECHNIQUES
Electronic
appointment
scheduling
Document
storage and
retrieval
Fax, E-mail
/7
Keeping the manager
as top priority
» Sharing information
down
Sharing information
up
Projects of his/her
own
Managing other
secretaries
Interacting with
other managers
1 Manager :
ts
t
+
fl
}
| Manager
‘4 Secretary
1
- Manager |
;' i
:
i
:|
: ~| Manager |
'
ii
= Secretary
i
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2.4 Page 14 |
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STUDENT NAME AND NUMBER
LL
18/10/2019
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2.5 Page 15 |
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STUDENT NAME AND NUMBER
© It's been said that there's
no substitute for
experience - and that's
probably true.
© Experience plays a large
part in how much you
can earn asa
professional.
© At the end of the day,
you'll earn what you're
worth.
career
S&S,
18/10/2019
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2.6 Page 16 |
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STUDENT NAME AND NUMBER
STATUS CHANGE
pee
(2)
A —A /
ae?
e A new status position has emerged for
secretaries —- THE EXECUTIVE
ASSISTANT
| e While it is still a relatively new role it
definitely exists, and has become the
missing link which moves the secretary
closer to the hub of the corporate
operation
e The secretary changes his/her status by
being able to manage other secretaries
Several changes in the workforce have dramatically affected the secretarial role. It
is the coming together of these forces that have given birth to the executive
assistant.
|
|
2.7 Page 17 |
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STUDENT NAME AND NUMBER
MAJOR RESP;ONSIBILITIES
¢ Keeping the manager
as top priority
Sharing information
down
oe
Sharing information —s_
up
i od
Projects of his/her
own
Managing other
secretaries
Interacting with
other managers
Pa
alll caeaaiee
iaPi
The successful secretary of the future will have to be able to manage her manager
—and in order to achieve this, she will have to understand his/her work and have
knowledge of business principles.
|
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2.8 Page 18 |
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PAPER 3 MARKSHEET JANUARY 2019
NAME OF STUDENT
INSTRUCTION PER SLIDE
esign: Civic
ide num
ont:
a
e
:e
ils in Handout
age numbers
36, , ce
header
ain Heading:
u eading:
MARK|
SLIDE
TOTAL
|STUDENT |TOTAL
ide
O
ontent black,
ecoiour
otes Pages
Slide Layout
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2.9 Page 19 |
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Left text 16, blue
ma
raphic:
m
, Basic
olo
nge: Accent colours 2 to
: Bri
ne
ext 20, bla
nse
shapes
ide
e
, bla
m
raphic: Process:
ar
etallic
ne
Colou
n
ccen
e
, bla
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O
ext left, blue
ange bu nl
nsert
re an
ACCURACY OF PRESENTATION
rint hando
r
e
Print Notes Pages
TOTAL