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QMS620S - QUALITY MANAGEMENT SYSTEMS B - 1ST OPP - NOV 2024 |
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nAmlBIA UnlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING
QUALIFICATION: DIPLOMA IN VOCATIONAL EDUCATION AND TRAINING: MANAGEMENT
QUALIFICATION CODE: 06DTVM
COURSE CODE: QMS620S
LEVEL: 6
COURSE NAME: QUALITY MANAGEMENT
SYSTEMS B
SESSION: NOVEMBER 2024
PAPER:1
DURATION: 3 HOURS
MARKS: 100
EXAMINER(S)
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
Dr Godfrey Tubaundule
MODERATOR: Prof Noel Kufaine
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF_ 4_ PAGES (Including this front page)
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QUESTION 1: Match the concepts in Column B to their correct definitions in Column A.
Write ONLY ONE correct letter in Column C for each of the corresponding definitions in
Column A. (10 marks)
Column A (Definitions)
1. In the TVET context in Namibia this concept means
centre managers encourage a systematic process for
assessing their institution's strengths, weaknesses,
opportunities, and threats to inform improvement
strategies.
2. In the TVET context in Namibia this concept means
centre managers foster the process of making
regular, incremental changes and enhancements to
programmes, services, and operations to achieve
higher quality and efficiency.
3. In the TVET context across Namibia this concept
means the quality assurance departments in the
centres involve various parties with vested interests,
such as students, faculty, and industry partners, in
the assessment and decision-making process.
4. In the TVET context across Namibia this concept
means centre managers take responsibility for their
actions and being answerable for the outcomes, and
ensuring that obligations are met.
5. In the TVET context in Namibia this concept means
centres are operating in an open and transparent
manner, providing clear and accessible information
to stakeholders about actions, decisions, and results.
6. In the TVETcontext this concept means employees in
all public and private centres in Namibia strive to
meet the needs of the present without
compromising the ability of future generations to
meet their own needs.
7. In the TVET context in Namibia this concept means
centre managers promote the practice of comparing
their institution's performance and practices with
those of peers or industry leaders to identify best
practices.
Column
C (Letter,
e.g., 1.
G)
Column B
(Concepts)
Continuous
improvement:
A
Institutional self-
assessment:
B
Transparency:
C
Stakeholders'
engagement:
D
Sustainability:
E
Continuous
feedback loop:
F
Collaboration:
G
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Column A {Definitions)
8. In the TVET context in Namibia this concept means
centres undertake a cyclical process of collecting and
analysing data, obtaining feedback, and making
adjustments to improve programmes and services
continuously.
9. In the TVET context in Namibia this concept means
centres carry out an ongoing assessment of progress
and results, typically based on pre-determined
criteria and performance indicators.
10. In the TVET context in Namibia this concept means
centre managers promote a systematic and
structured method of decision-making and problem-
solving that relies on high-quality, reliable, and
relevant evidence or data to inform and support the
decision or action taken.
Column
C {Letter,
e.g., 1.
G)
Column B
(Concepts)
Evidence-based
approach:
H
Monitoring &
Evaluation:
I
Benchmarking:
J
Accountability:
K
QUESTION 2:
[90 marks]
1. Institutional self-assessment is a crucial process for continuous improvement in TVET
across the world. Identify and briefly describe THREE key challenges that TVETcentres in
Namibia may face when conducting self-assessment and provide potential strategies to
address the identified challenges.
{10 marks)
2. TVET institutions often face resource constraints. Identify and briefly explain FOUR
strategies on how your TVET centre can strategically allocate limited resources to
address the critical issues thar were recently identified in your institutional self-
assessment. Provide a real-world example to support your answer.
{20 marks)
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3. Benchmarking is mandatory across institutions of education and training Namibia.
Identify and briefly discuss the FOUR important reasons why your TVETcentre should
constantly undertake the benchmarking exercise. Provide an example of how your
institution may use benchmarking to identify best practices and enhance its
programmes and services.
{20 marks)
4. Key performance indicators (KPls) play a vital role in institutional self-assessment in the
TVET sector. List and briefly explain any FOUR KPls and the role they can play in the
management of your TVET centre. Provide specific examples to support your answer.
{20 marks)
5. Continuous improvement and enhancement are integral part of any TVETinstitutional
self-assessment, involving ongoing efforts to maintain and enhance educational quality.
Name and briefly explain any FOUR strategies on how your centre can foster the
concept of continuous improvement and enhancement in the context of the recent
TVET institutional self-assessment recommendations. Provide relevant examples to
support your answer.
(20 marks)
TOTAL: 100
END OF PAPER
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