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HRH610S - HUMAN RESOURCES MANAGEMENT - 1ST OPP - NOVEMBER 2022 |
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nAITTIBIA UnlVERSITY
OF SCIEn[E Ano TECHnOLOGY
FACULTY OF COMMERCE; HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING (CREATIVE
TECHNOLOGIES)
QUALIFICATION: BACHELOR OF HOSPITALITY MANAGEMENT, BACHELOR OF TOURISM
INNVOVATION AND DEVELOPMENT, BACHELOR OF CULINARY ARTS
QUALIFICATION CODE: 07BHOM,
07BOTM, 07BCNA
LEVEL: 7
COURSE CODE: HRH610S
COURSE NAME: HUMAN RESOURCE
MANAGEMENT
SESSION: NOVEMBER 2022
PAPER: PAPER 1
DURATION: 2 HOURS
MARKS: 100
FIRST OPPORTUNITY EXAMINATION - QUESTION PAPER
EXAMINER(S) Ms. A. Siebert
MODERATOR: Mrs. E Ndjavera
1. Answer all questions.
INSTRUCTIONS
2. Read all the questions carefully before answering.
3. Marks for each question are indicated at the end of each question.
4. Please ensure that your writing is legible, neat, and presentable
THIS PAPER CONSISTS OF 3 PAGES {Including this front page)
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Question 1
(5+5X2=15)
Performance appraisal is the process by which the human resource manager or other
manager/ supervisor monitors and evaluates what is actually happening in the workplace.
Please clarify what,
1. the objectives of a performance appraisal program in the workplace are and
2. which methods are used to perform such appraisals?
Question 2
(5x2=10)
Define the following concepts and demonstrate your understanding by including practical
examples in your definition,
a. Trade Union
(2)
b. Cultural Diversity
(2)
c. Affirmative Action
(2)
d. Quid pro quo harassment
(2)
e. Employee Relations
(2)
Question 3
(10)
"Human Resource management is the practice of recruiting, hiring, deploying, and
managing an organization's employees or is employee management with an emphasis on
those employees as assets of the business. Employees are sometimes also referred to as
human capital. 11
Consider the above definition of Human Resource Management and then compile a scope
of responsibilities and duties associated with Human Resource Management. Please
motivate your answers.
Question 4
(10+8= 18)
"Job design is the development and alteration of the components of a job (such as the tasks
one performs and the scope of one's responsibility) to improve productivity and the quality
of the employee's work life". In light of the above statement,
(a) discuss the principles of job design as a concept and
(10)
(b) describe the job design methods used by corporations
(8)
Question 5
(15)
Training needs can be caused by either Company focused triggers or Staff focused triggers.
Contrast and compare the needs for training as triggered by the above-mentioned causes.
Question 6
(5+5=10)
"Culture is considered to be the underlying values that direct how people behave. Cultural
diversity in the workplace is a result of practices, values, traditions, or beliefs of employees
based on race, age, ethnicity, religion, or gender."
In light of the above statement, please elaborate on
(a) the advantages of Cultural Diversity in the workforce, and
(5)
(b) how such a workforce should be managed successfully.
(5)
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Question 7
(Sx2=10)
Induction It is the process by which a new employee is assisted in the assimilation process
and encouraged to become an effective member of the work team and the organization as
efficiently and quickly as possible.
Please discuss the advantages of an Induction Program and motivate your answer.
Question 8
(2+10=12)
Recruitment Policies are critical to the success of the Human Resource Department. Please
explain
(a) what a recruitment policy is and
(2)
(b) state the areas covered by such a policy.
{10)
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