15. RFIDis not really a new technology, but it is being hailed as an emerging technology for
A) Tracking products as they move along the supply chain.
B) Connecting workers with the firm's system while out of the office.
C) Automating direct product data exchange between the key supply chain partners.
D) Smart BPM systems.
16. Information systems play a critical role in today's firms, and the most common enabler is
A) the use of email
B) The use of cell phones and other telecommunication devices.
C) ERPsystems.
D) Micro Soft systems.
17. What is the role of 'Support Activities' in the Value Chain Model?
A) They directly create value for customers.
B) They provide necessary support to primary activities to function effectively.
C) They focus solely on marketing and sales.
D) They handle customer service and after-sales support.
18. How does the Value Chain Model assist businesses?
A) By focusing solely on financial performance.
B) By analyzing internal activities to identify sources of competitive advantage.
C) By emphasizing external market trends over internal processes.
D) By simplifying the supply chain process.
19. The four major competitive strategies are
A) Low-cost leadership, substitute products and services, customers; and suppliers.
B) Low-cost leadership, product differentiation, focus on market niche, and customer and
supplier intimacy.
C) New market entrants, substitute products and services, customers, and suppliers.
D) Low-cost leadership, new market entrants, product differentiation, and focus on market niche.
E)
20. The six important business objectives of information technology are new products, services, and
business models; customer and supplier intimacy; survival; competitive advantage; operational
excellence; and
A) Improved flexibility.
B) Improved decision making.
C) Improved business practices.
D) Improved efficiency.
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