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RDN520S - ROOMS DIVISION OPERATIONS - 2ND OPP - JANUARY 2024 |
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nAmI BIA unIVE RSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF HOSPITALITY AND TOURISM
QUALIFICATION : BACHELOR OF HOSPITALITY MANAGEMENT, CULINARY ARTS
QUALIFICATION CODE: 07BHMN, 07BCNA
COURSE CODE: RDJi'520S
LEVEL: 7
COURSE NAME: ROOMS DIVISION OPERATIONS
SESSION: JANUARY 2024
PAPER: THEORY
DURATION: 2 HOURS
MARKS: 100
SUPPLEMENTARY/ SECOND OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S} MS. H. N. SHIYANDJA
MODERATOR: MR. G. CLOETE
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
4. Leave a line between answers.
THIS QUESTION PAPER CONSISTS OF 3 PAGES {Excluding this front page)
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Question 1
(S x 2 =10)
Distinguish between Commercial Hotels and Residential Hotels?
Question 2
(10 marks)
Briefly discuss the purpose of a hotel's mission statement and include the three groups of
people whose interest should be addressed in a hotel mission statement?
Question 3
(Sx2=10)
Explain the major types of reservations and include the responsibilities of the guest and
the hotel in each case?
Question 4
(10 marks)
Briefly outline the advantages and limitations of preregistering guests at the Front Office.
Question 5
(4x3 = 12)
Identify and explain the four major types of guest complaints?
Question 6
(3x2= 6)
Explain the relationship between the housekeeping and maintenance departments and
outline typical cleaning responsibilities of the housekeeping department.
Question 7
(10 marks)
When it comes to check-out and account settlement, there are departure procedures to
follow. Mention these procedures.
Question 8
(OS marks)
The main purpose of the front office audit is to verify the accuracy and completeness of
guest and non-guest accounts against revenue center transaction reports. What are the
functions concerned with the front office audit?
Question 9
What are the three common methods of establishing room rates?
{03 marks)
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Question 10
(09 marks)
Special room rates are often quoted to groups and certain guests for promotional
purposes, especially during low occupancy periods. Explain the following special room
rates:
Corporate or commercial rate
Group rate
Promotional rate
Incentive rate
Family rate
Package plan rate
Internet rate
Distressed inventory rate
Complimentary rate
Question 11
(10)
The duties of the revenue manager make this position among the most important to the
hotel's financial success. What skills, duties and personal qualities should the revenue
manager have to make his business a success?
Question 12
(OS marks)
Briefly explain some of the benefits to the company identified by front office management
pertaining to revenue management.
TOTAL= 100
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