QUESTION 2 Definition of Terms
[20]
Define the following terms. Pay attention to the mark allocation of each question.
2.1 Surrogacy
[3]
2.2 No shows
[3]
2.3 Internship
[4]
2.4 Patient registration
[4]
2.5 Gynaecologist
[3]
2.6 Walk-in patients
[3]
QUESTION 3
[20]
3.1 A relative of you have started working at Medi-Clinic as a theatre scheduler. She has no idea
what this position all entails. Enlighten her on the duties of a "theatre scheduler" that you
have learned by studying Medical Information System at NUST.
(6)
3.2 Patients are the reason that a health care facility and its staff members provide services. A
relative of yours learned that you are a Medical Information System student at NUST and
wanted to know from you the difference between "medical centres" and "care facilities" as
health care facilities options available to patients.
(6)
3.3 Professional appearance is a key factor to any Medical Office Assistants. Discuss how a MOA
should appear in front of her patients by elaborating on the "appropriate attire" and
"inappropriate attire".
(8)
QUESTION 4
[20]
4.1 You have been working at Rhino Park Hospital as a Medical Office Assistant for the past five
years. The hospital has expanded tremendously, and they have appointed Selma Nantana as
another Medical Office Assistant to assist you at the reception area. Since she is new, you had
to advise her on the appropriate procedures on how to deal with "children" that are being
admitted or coming for treatment to the hospital.
(5)
4.2 Medical Office Assistants deals with specific patients' groups daily. Distinguish between five
appropriate procedures with "patients with disabilities" and five appropriate hints that a
Medical Officer Assistant should keep in mind when dealing with "violent patients".
(10)
4.3 Medical Office Assistant's will deal with internal and external clients. Discuss the essentials
tips that he/she should remember when communicating with your supervisor.
(5)
4