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AMM721S - ADMINISTRATIVE MANAGEMENT 3 - 2ND OPP - JANUARY 2023 |
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n Am I BI A u nl VE Rs ITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE; HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF GOVERNANCE AND MANAGEMENT SCIENCES
QUALIFICATION: BACHELOR OF BUSINESS INFORMATION ADMINISTRATION
QUALIFICATION CODE: 07BBIA
COURSE CODE: AMM721S
LEVEL: 7
COURSE NAME: ADMINISTRATIVE MANAGEMENT
3
SESSION: JANUARY 2023
DURATION: 2 HOURS
PAPER: PAPER2
MARKS: 100
SECOND OPPORTUNITY EXAMINATION - QUESTION PAPER
EXAMINER(S} DR. N. ANGULA
MODERATOR: Mr. EA ZEALAND
INSTRUCTIONS
1. Read the instructions carefully before answering the questions
2. Answer ALL the questions.
3. Write clearly and neatly.
THIS PAPER CONSISTS OF 7 PAGES (Including this front page)
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Answer the following multiple-choice questions. Only write down the question number and
the correct answer. E.g. 1.1 C
Section A: Multiple-choice questions
1.1 In management science, there are several tools that have been developed for:
A Market shares
B Broad environments
C Strategic planning purposes
D SWOT analysis
1.2 Internal process: views the quality and efficiency of an organisation's performance
related to the product, services, or other:
A Key business processes.
B Long term
C Short term
D Management studies
1.3 The relationship between ethics and international business is extensive and is
impacted by local perceptions:
A Employee-employer relationship
B Values and beliefs
C The ethical choice
D Transparency international tracks
1.4 Organisations need to have all types of people around, particularly people reflective
of it's:
A Cultural identity
B Dimensions of diversity
C Environment
D Immune system
1.5 Reinforcement: this step is focused on ensuring that changes stay in place and that
individuals don't revert to:
A New model
B Old culture
C New habit
D Old habit
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1.6 What results in employee absenteeism from work:
A Low morale
B Future earnings
C Awareness of depression
D Social well-being of employees
1.7 The recruitment process is commonly characterised by activities such as:
A Organisational job vacancies
B The analysis of the requirements of a specific job
C Poor staffing practices.
D The process of generating a pool
1.8 This theory is based on the belief that an individual's behaviour is a function of its
perceived consequence:
A Reinforcement theory
B McClelland's three needs theory
C Expectancy theory of motivation
D Theory X
1.9 Maslow's thesis argues that people are driven or motivated by different:
A Overemphasised
B Lack of motivation
C Categories of needs.
D Demotivated employees
1.10 Is a quality program that, when all is said and done, improves your customer's
experience, lowers your costs, and builds better leaders:
A Leadership
B System approach
C Process approach
D Six sigma
[10]
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Section B: Structured questions
Answer each of the following questions:
{90 Marks)
QUESTION 1
Discussand explain the five (5) different types of work teams found in organisations?
{10}
QUESTION 2
Mention any unethical business practises that you have observed in modern organisations
around the world and explain them? Discussyour answer in detail.
{10}
QUESTION 3
Using examples, discuss the importance of managers understanding organisational
management theories?
{10}
QUESTION 4
Your team will work better together and solve problems when there is collaboration. As a
result, there is greater innovation, process efficiency, success, and communication.
Consider yourself a team leader at NUSTin the department of governance and management
sciences. How would you make sure your team is cohesive and functions as a unit?
{10}
QUESTION 5
Differentiate between leadership and management using examples ? Provide five (5) points
for each.
{10}
QUESTION 6
NUSTsuccess depends on its ability to motivate its employees. It's the degree of dedication,
zeal, and vigour that employees of NUSTbring to their jobs every day.
How would you encourage the academic staff at NUSTto perform at the highest level each
day, assuming you were the HR manager at NUST? Discussyour answer.
{10}
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QUESTION 7
Give specific examples of how and why leaders motivate their teams of employees in an
organisation?
(10)
QUESTION 8
An organization's commitment to offering equal opportunity to employees is maintained by
having an effective recruitment and selection policy, which also guarantees that the job's
requirements are met.
Discussfive (5) steps that make up an organization's employee recruitment process?
(10)
QUESTION 9
The setting for everything that takes place within a company is thus defined by organisational
culture.
Critically discuss the idea of organisational culture and the process through which it develops.
(10)
[90]
TOTAL: 100
End of examination