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MCM721S - MEDIATION COMMUNICATION - 1ST OPP - NOVEMBER 2025 |
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n Am I BI A u n IVER s I TY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF COMMUNICATION AND LANGUAGES
QUALIFICATION: BACHELOR OF COMMUNICATION
QUALIFICATION CODE: 07BCMM MODE: ALL
COURSE CODE: MCM721S
COURSE NAME: MEDIATION COMMUNICATION
SESSION: NOVEMBER 2025
DURATION: 3 HOURS
PAPER: THEORY
MARKS: 100
EXAMINER:
15r OPPORTUNITY EXAMINATION QUESTION PAPER
MS. A. TJIRAMANGA
MODERATOR: MR. I. HAMATA
INSTRUCTIONS
1. Answer ALL the questions and start each question on a new page.
2. Read all questions carefully before answering.
3. Number answers according to the numbering structure provided in the question
paper.
4. INDICATE WHETHER YOU ARE FM; PM OR A DI STUDENT
THIS QUESTION PAPER CONSISTS OF 2 PAGES (Including th is front page)
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r-
Question 1
(25 marks)
Discuss the responsibilities of the mediator during the mediation process. Illustrate your essay with
examples where appropriate.
Question 2
(25 Marks)
Phase 4 of the mediation is crucial in maintaining peace and following the resolutions made. Discuss
the key comonents of this phase and provide reasons for their importance.
Question 3
(25 Marks)
Case study:
Imagine you work in the communication/PR department of a large company. There is a conflict
between two employees. One of the employees is mostly out of office, which means he is not
available to participate in teamwork assignments. You and your colleagues are most of the time left
to figure things out for yourselves and are overwhelmed with the tasks. As a result the work is not
always done properly. Clients are getting impatient as work is being delayed . They threaten to cancel
projects and look for another company.
Something has to be done. Suggest 2 types of conflict interventions which are suitable to be applied
to resolve the problem . Describe how these interventions work. Provide reasons for your choice.
Total: 75 marks