Section A: Definition of terms
1) Scope Creep
2) PERTChart
3) User Experience
4) Business process
5) Intangible benefits
(10 Marks]
[2 Marks]
[2 Marks]
[2 Marks]
[2 Marks]
[2 Marks]
Section B: Short answer
[20 Marks]
1) Maintenance of information systems forms part of the Total Cost of Ownership (TCO).
Which leads to maintenance costs, determining the overall economic life of a system.
Identify 4 types of maintenance tasks and provide a brief explanation of each.
[8 Marks]
2) During the systems design phase, the logical model of the system is presented.
a) Identify 4 types of keys that can be presented within a database.
[4 Marks]
b) Explain each of the 4 types of keys that can be presented within a database. [4 Marks]
c) Provide an example for each of the 4 types of keys that can be presented within a
database.
[4 Marks]
Section C: Structured questions
(20 Marks]
1) Within Information systems projects requirements elicitation is one of the major tasks
that are carried out. One technique used to elicit requirements is interviews.
a) Name any other requirements elicitation techniques within information systems
projects.
[1 Mark]
b) Briefly explain the 5 steps involved with this technique.
[10 Marks]
1) An interface design prototype is used to show users and programmers how the system
will perform.
a) State the 3 most common approaches to interface design prototyping.
[3 Marks]
b) Explain each of the 3 most common approaches to interface design prototyping.
[3 Marks]
c) Provide an example for each of the most common approaches to interface design
prototyping.
[3 Marks]
2