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TIS520S -TOURISM INFORMATION SYSTEM - 2ND OPP - JAN 2020 |
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NAMIBIA UNIVERSITY
OF SCIENCE AND TECHNOLOGY
FACULTY OF MANAGEMENT SCIENCES
DEPARTMENT OF HOSPITALITY & TOURISM
QUALIFICATION : BACHELOR OF TOURISM INNOVATION AND DEVELOPMENT
QUALIFICATION CODE: BTIDO7
LEVEL: 5
COURSE CODE: TIS520S
COURSE NAME: TOURISM INFORMATION SYSTEMS
SESSION: Jan 2020
DURATION: 2 HOURS
PAPER: THEORY
MARKS: 100
EXAMINER(S)
SECOND OPPORTUNITY QUESTION PAPER
Mrs. Petrina Haufiku-Makhubela
MODERATOR: Dr. Wanjiru Paschalia Muhoho
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
THIS QUESTION PAPER CONSISTS OF 3 PAGES (Including front page)
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Question 1
Write down the GDS codes for the following
British Airways
Lufthansa
Air Namibia
Emirates
South African Airways
(5x2=10)
Question 2
Discuss the functions of a travel agency like Trip Travel in the tourism Industry
(6x2=12)
Question 3
Outline 4 major international global distribution systems used by airlines and Travel agencies.
(4x2=8)
Question 4
4.1) Describe the advantages and disadvantages for the customer making travel arrangements
with an online agent.
(5x2=10)
4.2 Describe the advantages and disadvantages for the customer making travel arrangements
with a truly independent travel agency.
(5x2=10)
Question 5
Discuss the skills required by travel consultant to work in a travel industry
(6 x 2=12)
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Question 6
6.1) How many letters can be used to denote service classes
(2)
6.2) How many different codes can represent business class
(2)
6.3) What is the difference between a non-stop and direct flight? What numbers are used
to denote non-stop and direct
(4)
Question 7
Explain the importance of taking out travel insurance and personal accident insurance when
flying and renting a car
(4x2=8)
Question 8
Determine five mandatory fields required to complete a reservation.
(5 x2=10)
Question 9
Illustrate and Explain the relationship between Air Namibia’s central reservation systems
and Trip Travel’s global distributions system?
(6 x2=12)
TOTAL
100 MARKS