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HRH610S - HUMAN RESOURCE MGT FOR HOSPITALITY AND TOURISM - 2ND OPP - JANUARY 2024 |
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n Am I BI A u n IVE Rs ITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF HOSPITALITY AND TOURISM
QUALIFICATION: Bachelor of Hospitality Management,
Bachelor of Tourism Innovation and Development
QUALIFICATION CODE: 07BHOM,
07BOTM, 07BCNA
LEVEL: 7
Bachelor of Culinary Arts,
COURSE CODE: HRH610S
COURSE NAME: Human Resource
Management for Hospitality and Tourism
SESSION:January 2024
DURATION: 2 HOURS
PAPER: THEORY(PAPER2)
MARKS: 100
SECOND OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER{S) Ms. AAR Siebert
MODERATOR: Enzy Ngondi Pewa Kaura-Ndjavera
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS PAPER CONSISTS OF _3_ PAGES (Including this front page)
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Question 1
(8+6+12+12 = 40)
1.1 Define the below concepts and by means of practical examples, illustrate your understanding of these
concepts.
a. Sexism
(2)
b. Sex Discrimination
(2)
c. Quid pro quo harassment
(2)
d. Hostile Work Environment
(2)
1.2 Outline the content of a Departmental induction.
(6)
1.3 Explain the importance of a performance management system in a hotel.
(6x2=12)
1.4 Discussthe advantages and disadvantages of job rotation in the workplace.
(6x2=12)
Question 2
(15+9+12=36)
Read the attached Track and Trails advertisement.
2.1 Design a complete job description for the TOUR OPERATORSUPERVISORposition. (Sx3=15)
2.2 Describe the recruitment process involved in filling this position.
(9)
2.3 Explain the purpose of a job description for the positions in the advertisement
(6x2=12)
Question 3
(3+5+16= 24)
3.1 Define the term induction
(3)
3.2 Outline the advantages of training in the workplace.
(5)
3.3 Discussthe objectives of Human Resource Management
(8x2=16)
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