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BHI520S - BASIC HOTEL INFORMATION SYSTEM - 2ND OPP -JAN 2020 |
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‘9 NAMIBIA UNIVERSITY
OF SCIENCE AND TECHNOLOGY
Faculty of Management Sciences
Department of Hospitality and Tourism
Beethoven Strect
Private Bag 13388
ek
1. 4264 61207 2093
F. +264 61207 909%
E: dht@nust.na
Wo wiww.oust.na
QUALIFICATION: Bachelor of Hospitality Management
QUALIFICATION CODE: 07BHMN
LEVEL: 7
COURSE: Basic Hotel Information Systems
COURSE CODE: BHI520S
DATE: January 2020
DURATION: 1 Hour Theory & 2 Hours Practical
SESSION: PAPER 2
MARKS: 100
SECOND OPPORTUNITY EXAMINATION PAPER
EXAMINER: Ms. Uaarukapo Tjitunga
MODERATOR: Mr Gerald Cloete
THIS EXAMINATION PAPER CONSISTS OF 5 PAGES
(INCLUDING FRONT PAGE)
INSTRUCTIONS
Answer all questions.
Read all the questions carefully before answering.
Marks for each question are indicated at the end of each question.
Please ensure that your writing is legible, neat and presentable.
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Section 1- Theory Session (1 hour) Total: 40 marks
Question 1
(8)
Explain what aspects of your Hotel does INNkeeper Administration manage?
Question 2
(20)
List and explain 10 booking status types.
Question 3
(True or False)
3.1 Cancelled booking is when a guest failed to arrive without notifying the Hotel. Explain
answer.
(2)
(2)
3.2 Tour Operator receives 10% commission for every booking made. Explain answer.
(2)
3.3 Group Master folio is used for a group booking when the guests are responsible for their
own accommodation. Explain answer.
(2)
3.4 When E-mailing or faxing a booking summary “confirmation” to a guest the system
automatically makes a note in the guest arrival notes. Explain answer.
(2)
3.5 Transfers and Reversals screen is used to move transactions between folios. Explain
answer.
(2)
3.6 Rack Rates and Special Rates are the same rate type. Explain answer.
(2)
3.7 Changes to client detail screen can be made by going to client detail screen and just
typing in the change. Explain answer.
(2)
Question 4
(6)
Explain the difference between a Booking Record and a Registration Form?
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Section 2- Practical Session (2 hours) Total: 60 marks
Question 1
(10)
Mr & Mrs .......... Haufiku
8 Church Road
Helderberg
South Africa
7130
Tel: +27 021 852 8328
Fax: +27 021 852 8382
Cell: +27 082 398 9834
Email: david@gmail.com
You receive an email from Mr & Mrs Haufiku requesting accommodation for 5 nights,
preferably a double bed and his friend Mr David. Book a double room for Mr. & Mrs Haufiku
and single room for Mr David. Print the booking record. Arriving 14 April 2020.
Question 2
(5)
The next day you receive a deposit slip from Mr. & Mrs. Haufiku for half of the amount.
Process the deposit payment and print the deposit receipt.
Question 3
(5)
Before arrival Mr. & Mrs Haufiku request a bottle of dry white wine to the value of R200.00,
in the room, update your arrival notes and add the extras to their account, send them a Pro
forma for the wine, and file the printout with their correspondence.
Question 4
(5)
Mr. Haufiku gives his credit card for payment for the above item: 5471 1789 1789 1234, exp.
0221. Process this transaction, and print the receipt.
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Question 5
(10)
Mr. Haufiku request that their accommodation charges to be separate from Mr. David’s.
Reverse the transaction and pay separately. Mr. David pays his cash.
Question 6
(10)
Ombawe Tours & Safaris
Private Bag 15945
Somerset West
Sout Africa
7130
Tel: +27 021 825 7892
Fax: +27 021 825 9567
E-mail: ombawe @iafrica.co.na
Dear Reservations
Kindly provisionally book 5 rooms for the above group and submit a provisional
confirmation. 10 people arriving today, for 2 nights.
Thank you for your cooperation.
Kind regards
ssseeeeeee SHiyandja
Question 7
(10)
Check in the booking of the guest and get their payment. The agent sends you the deposit
receipt as proof of payment for the full amount.
Question 8
(5)
The group had drinks in the Bar to the value of NS500.00 Process a cash sale transaction for
the guests.