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PCO611S - PROFEESIONAL COMMUNICATION - 2ND OPP - JANUARY 2024 |
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nAmI BIA unIVE RSITV
OF SCIEnCE Ano
FACULTYOF COMMERCE,HUMAN SCIENCEAND EDUCATION
DEPARTMENTOF COMMUNICATION AND LANGUAGES
QUALIFICATION:VARIOUS
QUALIFICATIONCODE: VARIOUS
COURSECODE: PCO611S
SESSION: JAN 2024
DURATION: 3 HOURS
LEVEL:6
COURSENAME: PROFESSIONALCOMMUNICATION
PAPER:
THEORY
MARKS:
100
SUPPLEMENTARY/ SECONDOPPORTUNITYEXAMINATION QUESTIONPAPER
EXAMINER(S) Dr E. :j:Gawas
Ms C Sibalatani
MODERATOR: Ms J. Mungenga
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
PERMISSIBLEMATERIALS
1. Examination paper
2. Examination script
THIS MEMORANDUM CONSISTSOF_8_ PAGES(Including this front page)
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Read the scenario below and answer the questions that follow.
A team meeting about diversity
Georgina: As you know, our team has grown a lot in the past year and we feel we need to address the
diversity in the team.
Brenda: How do you mean, 'address the diversity'? I never thought that was a problem we here in
America where English is widely spoken.
Georgina: Well, there is more to diversity than getting along Brenda. We all know that diversity in
teams is a good thing, but it can also be a challenge for some people to respect and value people's
differences. We've got a really diverse team here - people of different nationalities, backgrounds,
religions, ages ... and sometimes I don't feel we make the most of this.
Antonio: Yes, and even if it isn't specifically challenging, many people are simply unaware of the
isolation that some team members may feel because they are different. As an Italian with a
background of working in diverse environments, I feel people like me would benefit from such an
initiative.
Brenda: So, what does this mean? What are we going to do? This was a long time overdue, she
mummered to herself.
Georgina: Well, we need to create a workplace charter. You know, one that promotes equality,
diversity and inclusion.
Brenda: That sounds like a good idea. But will people just see it as something the management team
has created? Maybe they won't even pay attention to it.
Georgina: I know. That's why we're going to involve everyone in creating it.
Antonio: That's a good idea, he stated with a thumbs up. We could run some workshops and get ideas
from the employees about how we can create a more inclusive workplace.
Georgina: Exactly. I was thinking that before that we could run some team-building sessions so they
can experience the value of diversity for themselves.
Brenda: Yes, I like that. Many people see diversity as something negative, often because there are
different opinions or ways of doing things.
Georgina: Yes, I know, but if there's no diversity, then the risk is that we all work in the same way,
think the same and see the world the same. This makes it hard to be creative and to innovate.
Antonio: I completely agree, Georgina. OK. So, what do you want us to do,? He enthusiastically stood
up to show readiness to start.
Georgina: Antonio, can you look for a successful trainer who specialises in running workshops and
team-building sessions on diversity and inclusion? She responded with a smile of appreciation.
Antonio: Certo Geogina, he expressed in Italian. Pardon me, I mean sure. I'll be happy to.
Georgina: And Brenda, can you find a fun venue? Somewhere that is quite diverse itself. Something
that's not the usual seminar-style environment?
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Brenda: Sure. That'll be fun.
Georgina: And I'm going to do some further research into how other organisations are benefiting from
their diversity. I can share this with the whole team.
Adapted from: https://learnenglish.britishcouncil.org/skills
QUESTION 1
[16]
1.1 Using Lasswell's communication model, analyse the first conversation in the scenario. Your
analysis must answer all the pertinent questions according to Lasswell.
(5)
• Who?
• SaysWhat?
• In Which Channel?
• To Whom?
• With what effect?
1.2 Identify the following in the meeting scenario:
1.2.1 Interpersonal communication
(2)
1.2.2 lntrapersonal communication
(2)
1.2.3 Which non-verbal cue in the scenario indicates that the Antonio was in agreement.
(2)
1.2.4 Using Keirsey's personality types, categorize Georgina by selecting the appropriate
personality type.
(2)
A. Artisans
B. Guardians
C. Idealists
D. Rationals
1.3 There are benefits of good communication skills. Name and explain one benefit of the
communication reflected in the passage
(3)
QUESTION 2
[10]
2.1 Based on the scenario above, identify different interconnected contexts in intercultural
communication by answering the following questions.
2.1.1 Cultural contexts in the scenario
(2)
2.1.2 Micro-cultural context in the scenario that does not relate to culture.
(2)
2.1.3 Name the environmental context where the reported occurrences took place.
(2)
2.2 Name and explain one barrier to intercultural communication in the scenario.
(2)
2.3 There are responses for different listening situation. What type of response is reflected in the
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response below?
(2)
Brenda: So, what does this mean? What are we going to do?
QUESTION 3
[10]
3.1 Match the type of meeting with the suitable scenario description:
(2x5=10)
Type of Meeting
1. Decision-making
meeting
2. Creative meeting
3. Virtual meeting
4. Motivational
meeting
Description
A. The VC is planning an outing for all the staff member before the
academic year officially commences.
B. The manager has travelled abroad for a work conference but
urgently wants to have a meeting with his team back home.
C. Sales representatives plan to have a meeting to discuss
possibilities of introducing new ideas and new products to increase
their sales.
D. The project manager plans a meeting with the board to brief
them on the new company policies to be effected in the company.
5. Information
meeting
E. The management team decided to have a meeting to discuss
strategies on cutting down cost on printing study guides and other
documents.
QUESTION 4
[16]
The following pictures are examples of fallacies.
4.1 Study the image below and answer the questions that follow.
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(i) Identify the fallacy in the image below
(2)
(ii) Define the fallacy you identified i).
(2)
(iii) Explain the fallacy as portrayed in the image below
(2)
4.2 Study the image below and answer the following questions.
https://assets. website-files.com/6424429265b407347cfb
(i) Identify the fallacy in the image below
(2)
(ii) Define the fallacy you identified i).
(2)
(iii) Explain the fallacy as portrayed in the image below
(2)
4.3 State whether the following syllogismsare valid or invalid:
(4)
4.3.1
All politicians are untrustworthy because the they are not truthful.
Truthful people are untrustworthy
Therefore politician are people who are not truthful.
4.3.2
All politicians are untruthful.
People who are untruthful are not to be trusted.
Therefore, politicians are people who cannot be trusted.
Question 5
[12]
Each picture below represents a type of digital literacy.
5.1 Study the image below and answer the following questions.
a) Identify the type of digital literacy in the image below.
(2)
b) Explain the basic meaning.
(2)
c) Give a brief explanation of the literacy with reference to the picture.
(2)
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5.2 Study the image above and answer the following questions.
a) Identify the type of digital literacy in the image above.
(2)
b) Explain the basic meaning.
(2)
c) Give a brief explanation of the literacy with reference to the picture.
(2)
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Question 6
(14)
The Thomas-Kilmann Conflict Mode Instrument (TKI) assessesan individual's behaviour in conflict
situations.
6.1 Name the two dimensions of Kilmann along which a person's behaviour can be described.(2x2=4)
6.2 Readthe following scenarios and categorize each in the appropriate Kilmann conflict mode.
Write only the letter and the mode.
(2x5=10)
A. If someone was talking about an issue at work with someone and an argument started, the first
person would switch topics or leave.
B. If a co-worker has to skip work due to unavoidable circumstance, the person would agree to cover
their shift even if they are not friends with their co-worker.
C. A person gets too defensive about their ideas or opinions and becomes argumentative when
facing objections or disagreements.
D. If a person is offended by an idea but can see that there are implications for other people, then the
person will work with them to come up with alternative solutions that are mutually agreed upon.
E. After arguing for several days, you suggest to your partner that you ask the client for a one-week
extension on the deadline and ask your crews to work additional hours only three days a week instead
of five.
Question 7
Readthe text and answer the questions that follow:
Mr Brutus and Mr Shaka work for a transport company called The King. Their day-to-day work involves
loading goods onto trucks, transporting them to designated destinations and offloading the goods. Mr
Shaka has silently observed that he actually does most of the hard labour of loading and offloading
because Mr Brutus always just stand next to the truck and takes counts of the goods that are being
loaded. This has resulted in the customers complaining because goods are not delivered on time,
because they often only receive their goods the following day. Mr Shaka mentioned his unhappiness,
in passing, to Mr Mvelase, a colleague that works as an office administrator. He told him how he has
developed a constant back-ache because he does all the work and that he thinks Brutus is lazy. After
two weeks, Mr Mvelase asked him if he had addressed the issue with Mr Brutus, but he responded
that it would lead to an argument which he would rather avoid. Without telling Mr Shaka, Mr Mvelase
decided to speak to Mr Brutus about the situation. Mr Brutus laughed and informed him that he
thought Mr Shaka was just hard-working and he did not want to discourage him. Henceforth, Brutus
does not speak to Shaka because he feels Shaka reported him but does his part of loading and
offloading quietly.
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7.1 Match the conflict stage with the appropriate example from the text:
(5)
Conflict stage
Example
l. Latent conflict
2. Perceived conflict
3. Felt conflict
4. Manifested conflict
5. Conflict aftermath
A. Shaka has observed that he does most of the work alone and this
causes delays.
B. Shaka experiences backache.
C. Shaka tells Mvelase that he thinks Brutus is lazy.
D. Mvelase told Brutus what Shaka said and Brutus starting doing his
part of the work.
E. Brutus lets Shaka do all the work.
7.2 Provide an example from the text for the following five (5) negative effects of conflict in the
workplace as described in the scenario above.
(10)
l. High stress among workers
2. Low productivity
3. Time wastage
4. Negative interpersonal relationships
5. Expensive for organisation
7.3 Read the sentence highlighted in bold in the paragraph and correct the two grammatical errors
in it. Do not rewrite the sentence. Only write the incorrect word and the corrected version.
(2)
Question 8
[S]
Imagine you are busy compiling your CV and your lecturer has agreed that you may add him/her as a
reference. Illustrate how you would list her as a reference on your CV.
END OF QUESTIONPAPER
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