 |
FST710S - FARES AND TICKETING OPERATIONS - 1ST OPP - JUNE 2024 |
|
|
1 Page 1 |
▲back to top |
nAm I BI A u n IVE RS ITV
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF HOSPITALITY & TOURISM
QUALIFICATION: BACHELOROF TOURISM INNOVATION AND DEVELOPMENT
QUALIFICATION CODE: 07BTID
LEVEL: 7
COURSE CODE: FST710S
COURSE NAME: Fares and Ticketing Operations
SESSION: June 2024
DURATION: 2 HOURS
PAPER: THEORY
MARKS: 100
EXAMINER(S)
FIRST OPPORTUNITY EXAMINATION PAPER
Mrs. Petrina Haufiku-Makhubela
MODERATOR: Ms. Ndinelao Shikemeni
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
THIS EXAMINATION PAPER CONSISTS OF 3 PAGES {Including front page)
|
|
2 Page 2 |
▲back to top |
Question 1
A} Differentiate between the three types of classes that can be found in an aircraft? Outline
the codes of each class.
(3)
B} List the two types of international airports in Namibia.
(1)
C) Distinguish between two types of baggage systems charged by airlines
(2)
(3+ 1+ 2 = 6 Marks)
Question 2
Discussthe key functions of a central reservation system in Fly Namibia.
(6 x 2 = 12 Marks)
Question 3
Identify the four different elements of a mileage system that can be used to calculate fares.
(4 x 2 = 8Marks)
Question 4
Critically compare the types of fares that exist in the airline industry.
(5 x 2 = 10 Marks)
Question 5
Identify the four different categories of fare rule restrictions in the airline Industry.
(4 x 2 = 8 Marks)
Question 6
Describe the fare calculation procedure as applied by consultants in the airline and travel
agent industry.
(10 x 1 = 10 Marks)
2
|
|
3 Page 3 |
▲back to top |
Question 7
Explain in your own words the factors that determine fares.
(4 x 3 =12 Marks)
Question 8
Outline the 9 different freedoms of air that were developed by the International Air Transport
Association (IATA) to regulate flight operations in the world.
(9 x 2 = 18 Marks)
Question 9
Critically outline the four steps of refunding a fully unused flight ticket.
(4 x 4 = 16 Marks)
TOTAL: 100 MARKS
3