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FST710S - FARES AND TICKETING OPERATIONS - 2ND OPP - JULY 2024 |
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nAmlBIA UnlVERSITY
OF SCIEnCE TECHnOLOGY
FACULTY OF COMMERCE, HUMAN RESOURCESAND EDUCATION
DEPARTMENT OF HOSPITALITY & TOURISM
QUALIFICATION: BACHELOROF TOURISM INNOVATION AND DEVELOPMENT
QUALIFICATION CODE: 07BTID
LEVEL: 7
COURSE CODE: FST710S
COURSE NAME: Fares and Ticketing Operations
SESSION: Jul 2024
DURATION: 2 HOURS
PAPER: THEORY
MARKS: 100
EXAMINER(S)
SECOND OPPORTUNITY EXAMINATION PAPER
Mrs. Petrina Haufiku-Makhubela
MODERATOR: Ms. Ndinelao Shikemeni
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
THIS EXAMINATION PAPER CONSISTS OF 5 PAGES (Including front page)
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Question 1
a) Briefly distinguish between two fare calculation principles used in the airline industry.
(2x2 = 4 Marks)
b) Decode the following special services that can be offered in an aircraft?
(4xl = 4 Marks)
c) Define the term airfare
(1 x 4 = 4 Marks )
Question 2
Calculate the fare on the following Itinerary: Windhoek to Madrid one way FARE
NAD11500. Show all your calculations in NUCSand convert to local currency.
Total MPM: 5501 plus an EMA of 400
WDH -JNB: TPM: 928 Departure date: 13 Sep
JNB- FRA: TPM 3500 Departure date: 14 Sep
FRA-MAD: TPM 2000 Departure date: 19 Sep
a) Calculate Total TPM
b) Calculate Adjusted TPM
c) Calculate total fare to be paid by client in NUCs
d) Convert total fare to NAD
ExcessMileage Surcharge Table
If the result is over U~ to and including.
1.00,000
1.05,000
1.05,000
1.10,000
1.10,000
1.15,000
1,15,000
1.20,000
1.20,000
1.25,000
Percentage
5%
10%
15%
20%
25%
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Fare Ladder
Cities
WDH
JNB
FRA
MAD
Total TPM
EMA
Adjusted TPM
Fare in Nucs
EMS
Total Fare in NAO
Question 3
(9 x 1 = 9 Marks)
A client wants to travel from Windhoek to Cape Town departing 16 Dec. She wants an economy
class seat and a Diabetic meal. She is also traveling with a baby and wants to book a baby meal.
The fare codes booked were YHX3M and YHX3MIN. Clients flying with 42329 departing Sunday
16h00 pm arrival 08h00 am.
Decode the fare codes booked for the client
(4)
Identify the airline that she can use to travel from Windhoek to Cape Town
(2)
Decode the two meals provided to the clients by the airline?
(2)
(4+2+2 = 8 Marks)
Question 4
Critically compare the types of flight journeys that exist in the airline industry.
(4x3=12 Marks)
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Question 5
Study attached map of the world. (Please attach this question to your answer sheet).
a) Plot and divide it into the International Air Transport Association (IATA) conference
areas.
b) Identify the various conference areas
Question 6
Study the following electronic ticket and answer the following.
ELECTRONICTICKETRECORD INV: CUST:IAT000 PNR: MUTKKN
TKT:220 134242521088 ISSUED:12APR24 PCC:04D9 IATA: 96114104
NAME: JOHNSON/BEN MR
NAME REF:TOUR ID: 000001
FOP: CASH
CPNA/L FLTCLSDATEBRDOFFTIME STF/B STAT
1 LH 811 C llNOV WDH FRA 1900 0730 OK F OPEN
2 LH 835 C llNOV FRA WDH 1915 0745 OK F OPEN
FULLYENDORSEABLE
FAREEUR829.00 TAX 66.S0YQ TAX 12.45Fl TAX 4.95DQ
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(3 x 3 = 9 Marks)
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TAX 11.S0DE TAX 28.20RA TAX 14.SSTR
TOTAL EUR967.15
HEL LH X/MUC LH 1ST M450.40LH X/FRA LH HEL M450.40NUC900.80END
ROE0.920293XT4.95DQ11.S0DE28.20RA14.55TR
a) Identify the following:
• Name of client:
• Ticket number:
• Booking reference:
• Airline:
• Form of payment:
• Fare amount in Euros:
• Total in NUCS:
• Total taxes:
• Date of ticket issue:
• Main destination:
(10 x 2 = 20 Marks)
Question 7
Outline the advantages of a bank settlement plan in the travel Industry.
(9 x 2 = 18 Marks)
Question 8
International Air Transport Association (IATA) is an international governing body for Airlines and
Travel agencies. Briefly discuss the role and responsibilities of IATA in the Tourism Industry.
Any 6
(6 x 2 = 12 Marks)
TOTAL: 100 MARKS
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