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BHI520S - BASIC HOTEL INFORMATION SYSTEMS - 1ST OPP - NOVEMBER 2022 |
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n Am I BI A u nlVE RSITY
OF SCIEnCE AnDTECHnOLOGY
Facultyof ManagementSciences
Department or Hospitality and Tourism
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QUALIFICATION: BACHELOROF HOSPITALITYMANAGEMENT
QUALIFICATIONCODE: 07BHMN
LEVEL: 7
COURSECODE: BHl520S
SESSION: November 2022
t DURATION: hours
2-
COURSENAME: Basic Hotel Information System
PAPER:Theory & Practical
MARKS: 100 (Theory 50 & Practical 50)
FIRSTOPPORTUNITYEXAMINATION PAPER
EXAMINER(S) Ms U. Tjitunga
MODERATOR: Mr G. Cloete
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
4. Print documentation where required by the examiner.
5. Answer Section A and hand in your Answer scripts.
6. Continue with Section Bon the Computer System!
7. This paper consists of 4 pages
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nAmlBIA unlVERSITY
OF SCIEnCE AnDTECHnOLOGY
Facultyof ManagementSciences
Department or Hospitality and Tourism
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QUALIFICATION: BACHELOROF HOSPITALITYMANAGEMENT
QUALIFICATION CODE: 07BHMN
LEVEL: 7
COURSE CODE: BH15205
SESSION: November 2022
DURATION: :l hours
COURSE NAME: Basic Hotel Information System
PAPER: Theory & Practical
MARKS: 100 (Theory 50 & Practical 50)
EXAMINER(S)
FIRST OPPORTUNITY EXAMINATION PAPER
Ms U. Tjitunga
MODERATOR: Mr G. Cloete
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SECTION 1- THEORY SESSION
Question 1
Explain what parts of a hotel does Innkeeper Administration manage?
{8}
Question 2
List 6 booking status types and explain.
(12}
Question 3
What is the difference between Debtor Refund and Cancellation Penalty?
(4)
Question 4
Explain the advantages of a computerized reservation systems.
((5x2=10}
Question 5
Name two ways of changing the arrival date of an existing reservation?
{2}
Question 6
Explain the difference between a Booking Record and Registration Form?
(2)
Question 7
What is the difference between a Cancelled booking and a No-Show booking?
(2)
Question 8
(True or False}
8.1 Cancelled booking is when a guest failed to arrive without notifying the Hotel.
(2)
8.2 Tour Operator receives 10% commission for every booking made.
(2}
8.3 Group Master folio is used for a group booking when the guests are responsible for their
own accommodation.
(2)
8.4 Transfers and Reversals screen is used to move transactions between folios. ·
{2}
8.5 Rack Rates and Special Rates are the same rate type.
{2}
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Section 2 - Practical Session
Question 1
(10)
Mr ............. Walls
8 Church Road
Helderberg
South Africa
7130
PO Box 700
Helderbag
Tel: +27 21852 8328
Fax: +27 21 852 8382
Cell: +27 82 398 9834
Email: walls@gmail.com
You receive an email from Mr .........requesting accommodation for 5 nights, arriving 03
December 2022, preferably a double bed as he is with his wife. Make the booking and send
the booking confirmation, requesting the deposit, and print the booking record.
Question 2
(5)
The next day you received an amendment that the guest prefers to change it to today's
date. You receive a deposit slip from Mr ......... for accommodation the full amount. Process
the deposit payment and print the deposit receipt.
Question 3
(2)
Before arrival Mr ....... request a bottle of dry white wine to the value of R200.00, in the
room, update your arrival notes and add the extras to their account.
Question 4
(5)
Mr ........... gives his credit card for payment for the above item: 54711789 1789 1234, exp
0217. Process this transaction and print the receipt.
Question 5
(3)
Send them a Pro form a Invoice for the wine and file the printout with their correspondence.
Question 6
(5)
Mr. ......... had drinks in the Bar to the value of N$120.00 Process a cash sale transaction for
the guests.
Question 7
(5)
On arrival, print the registration form, check the booking in.
Question 8
(4)
Mrs ........ extends their stay with one night and settles the account with payment method
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cash for the extra night. Print the receipt.
Question 9
(1)
Mr .......... settles the account. Print the tax invoice. Check the guest out.
Question 10
(10)
African Extravaganza
Private Bag 15945
Cape Town
South Africa
7230
Tel: +27 021825 7892
Fax: +27 021825 9567
E-mail: extravaganza@iafrica.co.za
www.extravaganza.com
Dear Reservations,
Tour Group -African Youth in tourism
Kindly provisionally book 2 rooms for the above group and submit a provisional
confirmation. Arriving 27 November 2022
Thank you for your cooperation.
Kind regards
....... Khumalo
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