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ITP511S- INTRODUCTION TO PUBLIC MANAGEMENT- 2ND OPP- JULY 2024 |
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nAmlBIA unlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENTOF GOVERNANCEAND MANAGEMENT
QUALIFICATION: BACHELOR of PUBLIC MANAGEMENT
QUALIFICATION CODE: 07BPMN
COURSE NAME: Introduction to Public
Management
DATE: July 2024
LEVEL: 5
COURSE CODE: ITPS11S
PAPER: THEORY
DURATION: 3 Hours
MARKS: 100
SECOND/SUPPLEMENTARY OPPORTUNITY EXAMINATION
EXAMINER(S)
MODERATOR:
Mr. Joshua Mario, PMP®
'
Mr. Fred Koita
INSTRUCTIONS
1. Choose any four (4) questions of equal marks
2. Read the questions carefully, before you answer.
3. Number answers according to the numbering structure provided in the question paper.
4. You will be penalised for illegible handwriting.
5. The Question Paper is applicable to full-time, part-time and distance students.
PERMISSIBLE MATERIALS
[None]
THIS QUESTION PAPER CONSISTS OF 2 PAGES (Including this front page)
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C •'
QUESTION 1
Define the following terms;
1.1. Public Management
(5)
1.2. Ethical Principles
(5)
1.3. Professionalism
(5)
1.4. Planning
(5)
1.5. Leadership
(5)
[25]
QUESTION 2
The public sector is often criticised for lack of customer service and courtesy in the delivery
of goods.
2.1. Discuss briefly the skills and attitude of effective public managers
2.2. Name and explain the characteristics of Public Management
(15)
(10)
[25]
QUESTION 3
The issue of ethics is very important for the purposes of service delivery in the public sector,
with relevant examples, discuss briefly the types of ethics and how it can assist in service
delivery.
[25]
QUESTION 4
You have been consulted as a Public Management consultant on issues of ethics. In your
consultation, present the causes of unethical conduct, measures to prevent unethical conduct
and conclude with the elements of professional conduct.
[25]
QUESTION 5
Public policy is very important in the public management domain, discuss issues of policy,
levels of policy, policy initiators and the role the public manager play.
[25]
TOTAL MARKS= [100]
2