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PWR611S - PROFESSIONAL WRITING - 2ND OPP - JULY 2023 |
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nAmlBIA unlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTYOF HUMAN SCIENCES
DEPARTMENT OF COMMUNICATION AND LANGUAGES
COURSECODE: PWR 611S
COURSENAME: PROFESSIONALWRITING
DATEJULY2023
DURATION: 3 HOURS
MODE: FM, PM & DI
MARKS: 100
EXAMINER:
SUPPLEMENTARYEXAMINATION QUESTION PAPER
Dr T Frans
Mr C Gwasira
MODERATOR: Ms K DuPlessis
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers correctly.
THIS QUESTION PAPERCONSISTSOF 4 PAGES(INCLUDING THIS FRONT PAGE)
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SECTION A: BUSINESS LETTER WRITING
[30 marks]
You are the Manager at City Furniture Shop. One of your customers, Ben Williams bought a
television set from your shop a few weeks ago. The television set was delivered at his home.
A few days after delivery, Ben phoned you to complain about the TV set. He said that it only
worked well for a couple of days and then, the problems started. When he switches it on, it
takes long to light up and show images. The images are hazy and the sound is imperfect. He
also noticed a crack on the screen and believes that it must have been a result of mishandling
during delivery. He demands that you fix the TV set or refund him the full amount that he paid
for the TV set. As Manager, respond to Ben's complaint by writing a letter of negative
adjustment to him. Write in the fully blocked format. Invent any necessary detail such as
addresses. The letter must be 250 to 300 words.
SECTION B: REPORT WRITING
[30 marks]
You are a Social Worker in the ministry of Health and Social Services. The Director of Social
Services has observed an increase in the use of substances such as drugs and alcohol among
the youth. The Director has assigned you to carry out an investigation to find out why young
people engage in the use of the substances. You also have been instructed to come up with
recommendations on how this problem could be overcome. The information will be used to
prepare a policy towards the eradication of drug and alcohol abuse among the youth. The
recommendation report of 250 to 300 words in length is due on 30 June 2023. Read the
newspaper article below to obtain information about the issue and then follow the
instructions that follow on how to present the report.
Alcohol and drug abuse ravaging the entertainment industry
The Namibian entertainment industry, just like any other, has artists who misuse drugs and
alcohol. Some feel it is a coping mechanism, while others feel it is cool to smoke and drink
alcohol.
Entertainment Now! has spoken to few artists who have either gone through the ordeal and
are now recovering such as rappers Exile, Shikololo, Jericho and others. Many are however,
not ready to disclose such realities as they are still trying to navigate through the stormy
weather in the world of narcotics. Entertainment Now! approached artists, managers and
promoters to try and find out why they would resort to such behaviours, to the brink of
ruining their careers and perhaps find out if there are steps that need to be taken to revive
this almost dilapidating and close to non-existing sector in the country.
"One of the biggest frustrations for artists is being talented and not being able to fit in
anywhere within the industry or to make a proper living from their crafts in the country,
because of the failure to develop the industry. When the focus is forever about building
certain individuals rather than the sector as a whole, it creates a domino effect," he said.
He said that one would find artists who are full of ideas in the entertainment industry and end
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up getting depressed because their hard work is not recognized; this becomes a headache
that drives artists into corners.
"This is the same way people turn to alcohol abuse when they are going through a divorce or
things
in
life
are
not
going
right."
AB Pro said an element of rehabilitation needs to be introduced into the industry. "We also
need to normalise going to see psychologists or social workers to deal with these problems.
When we have people or artists going through this, we need to find or establish means of
support
to
get
through
all
these
issues."
He said he has been in the industry long enough to not turn his back on an artist who is going
through such ordeals and sees support as the best way to assist.
Talking to Entertainment Now! founder of Topclass Namibia, a multi-media and marketing
firm, Changa Mugwala said the problem with the spotlight is that it comes with a lot of
pressure and not everyone can handle the fame and burden that comes with it, that is the
reason why many mus1c1ans and entertainers turn to drugs and alcohol.
Mugwala, who has managed a couple of artists further added that drug use in the
entertainment industry has become a norm and it has ruined great talents in the country.
He advises entertainers to always seek for necessary assistance, saying sometimes it could be
mental
health
problems
or
an
addiction.
Rapper singer-songwriter Jericho Gawanab, better known as Jericho, has walked through the
most difficult paths most artists endure when living the life of an entertainer. Jericho
witnessed many things growing up in the dusty streets of Damara Location in Katutura. When
he reached his superstar status, stress, depression crept heavily on him, and to make matters
worse, he lost his father in the same space. The environment which he grew up in also did not
help, as the location has she beens in every street with drugs being sold at every second house,
he related once in an interview with this publication.
Many artists go through different ordeals, which leads them to substance abuse. They should
not suffer in isolation but rather seek professional help or confide in somebody they trust for
guidance.
[ Paheja Siririka and Aletta Shikolo/o - psiririka@nepc.com.n New Era 17-8-2020 Adapted]
Report writing task:
1 . You may use relevant information from the article above but do not copy whole sentences.
You may also include your own ideas.
2. Invent any other details where necessary.
3. Write only the following sections of the report:
Identification section
(4)
Termsof reference
(6)
Findings(only 2)
(4)
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Recommendations (only 2)
(4)
Signature and completion date
(2)
Format 3 marks; Language 7marks
(10)
SECTION C: MEMORANDUM
[20 marks]
You are the Hostel Manager at a tertiary institution. You notice that the hostel rooms and
premises are untidy. Hostel property is being vandalised. Some window panes, doors and
water taps have been broken. Write a memo to all hostel students in which you draw their
attention to this situation and warn them about the action that management will take in
order to put a stop to this situation. The Memo must be about 200 words long. Pay
attention to grammar, spelling and punctuation.
SECTION D: SHORT QUESTIONS
Answer the following questions.
1. Before you begin writing a business letter, identify your audience.
Explain the meaning of 'audience'.
2. Do not use discriminatory language when writing.
Explain the meaning of 'discriminatory language'.
3. One must always maintain netiquette in one's communication.
Define 'netiquette'.
4. State one advantage of using a questionnaire in research.
5. Indicate whether the following statements are True or False.
5.1 The writing process involves planning, writing and editing.
5.2 Multiple choice questions are an example of closed format questions.
[20 marks]
(2)
(2)
(2)
(2)
(2)
(2)
5.3 The address code 9000 is not used anymore in Namibia.
(2)
5.4 The abbreviation cc means that the writer has enclosed a document with the letter.
5.5 The sequence of date used in letter writing is: Year, Month, Date.
(2)
5.6 The salutation normally comes at the end of a letter.
(2)
END
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