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AOL711S- ADVANCED OPERATIONS LOGISTICS- 2ND OPP- JULY 2024 |
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n Am I BI A u n IVER s ITY
OF SCIEnCE Ano TECHnDLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES, AND EDUCATION
DEPARTMENT OF MARKETING, LOGISTICS AND SPORT MANAGEMENT
QUALIFICATION: BACHELOR OF LOGISTICSAND SUPPLYCHAIN MANAGEMENT
BACHELOR OF PROCUREMENT AND SUPPLY CHAIN MANAGEMENT
QUALIFICATION CODE: 07 BLSC
07 BPSM
LEVEL: 7
COURSE CODE: AOL711S
COURSE NAME: ADVANCED OPERATIONAL LOGISTICS
MANAGEMENT
SESSION: JULY 2024
DURATION: 3 HOURS
PAPER: THEORY
MARKS: 100
EXAMINER(S}
MODERATOR:
SECOND OPPORTUNITY EXAMINATION QUESTION PAPER
MS. E JESAYA (FM & DI}
MS. D HAIKWIYU (EF}
MS. E ELAGO (PM}
MS.TA SHIKESHO
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF 4 PAGES (Including this front page)
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SECTION A: MULTIPLE CHOICE AND TRUE/FALSE QUESTIONS
50 MARKS
QUESTION 1: MULTIPLE CHOICE
26 MARKS
There are thirteen multiple-choice questions with several possible choices; choose the best possible
answer, e.g., 1.1 A.
2x13 = 26 MARKS
1.1. What does reliability in supply chain management primarily focus on?
a) Minimising environmental impact
b) Ensuring consistent and timely delivery
c) Maximising flexibility in operations
d) Reducing costs at all levels
1.2. Which of the following best describes agility in supply chain management?
a) Ability to respond quickly to changes in demand or supply.
b) Minimising waste and conserving resources
c) Ensuring long-term viability and ethical practices
d) Providing high-quality customer service
1.3. What is the primary focus of sustainability in supply chain management?
a) Maximising profitability at all costs
b) Reducing lead times in production processes
c) Minimising the environmental impact of operations
d) Expanding market reach through new product lines
1.4. What does responsiveness in supply chain management entail?
a) Providing consistent and reliable delivery
b) Adapting quickly to changes in market conditions.
c) Maximizing efficiency in production processes
d) Maintaining a sustainable sourcing strategy
1.5.What does the Economic Order Quantity (EOQ)formula aim to minimize?
a) Ordering costs and carrying costs
b) Lead times and stockouts.
c) Holding costs and ordering costs
d) Carrying costs and stockouts
1.6. Which inventory management technique categorizes inventory items based on their importance
and value to the business?
a) Just-in-time (JIT)
b) Economic Order Quantity (EOQ)
c) ABCanalysis
d) Periodic Inventory System
1.7. What does the safety stock in inventory management help to mitigate?
a) Excessinventory
b) Stockouts
c) Carrying costs
d) Lead times.
1.8. Which performance measurement approach focuses on the overall impact of humanitarian
logistics activities on affected populations?
a) Financial metrics
b) Customer satisfaction surveys
c) Social impact assessment
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d) Operational efficiency analysis
1.9. What does the metric "fill rate" measure in the context of humanitarian logistics?
a) Percentage of orders filled incorrectly.
b) Percentage of aid items in stock
c) Percentage of orders delivered on time.
d) Percentage of aid requests fulfilled.
1.10. Which metrics are used to assessthe efficiency of humanitarian logistics operations?
a) Return on investment (ROI)
b) Order fulfilment cycle time.
c) Revenue growth rate
d) Market share
1.11. Choose what is not a characteristic of demand.
a) Variety
b) Volume
c) Variation
d) Valuable
1.12. Why is operational performance vital in any organisation?
a) Operations management is concerned with doing things better, with better quality, better
service, better responsiveness, better reliability, better flexibility, better cost, and better use
of capital invested in facilities.
b) Operations management cannot make or break any business.
c) The discontinued learning from no improvement activities and operations efforts can build
capabilities that are difficult to imitate with no significant strategic impact.
d) Operations adjustment is very concerned with profit and rarely with how things are done
internally and externally.
1.13. Inventory handling and storage costs are:
a) Insurance and mortgage or rental of warehouse
b) Outsourcing of transport activities
c) Cost of raw materials
d) Sharing of information
QUESTION 2: TRUE/FALSE
24 MARKS
State whether the following statements are true or false.
2x12 = 24 MARKS
2.1. Humanitarian logistics is primarily concerned with profit maximisation.
2.2. Humanitarian logistics is not concerned with sustainability practices.
2.3. Humanitarian logistics operates independently of governmental and non-governmental
organisations.
2.4.Stakeholder engagement is not essential to strategic planning in humanitarian logistics.
2.5. Flexibility and adaptability are not necessary in the strategic planning process for
humanitarian logistics due to the predictability of crises.
2.6. Capacity planning involves determining the resources needed to meet future demand.
2.7. Capacity planning is a one-time activity and does not require regular review and adjustment.
2.8. Capacity planning is primarily concerned with short-term resource allocation.
2.9. Capacity planning involves identifying bottlenecks and constraints in production processes.
2.10.
Capacity planning does not consider variations in demand over time.
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2.11.
Lean management promotes a culture of continuous improvement through
employee involvement and empowerment.
2.12.
True or False: Lean management principles only apply to manufacturing industries
and cannot be used in service sectors.
SECTION B: STRUCTURED QUESTIONS
50 MARKS
QUESTION 3:
Discussfour phases of customer relationship management.
20 MARKS
QUESTION 4
Assessthe advantages and disadvantages of Total Quality Management.
20 Marks
QUESTION 5
10 MARKS
Every growing business should have a process to identify slow-moving or non-saleable products and
consider scrapping or writing off some of those items to create room for more profitable products.
Explain five key performance indicators (KPls)that measure inventory performance.
TOTAL: 100 MARKS
THE END
SECTION B SUB-TOTAL: 50 MARKS
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