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HRH610S - HUMAN RESOURCES MANAGEMENT - 2ND OPP - JANUARY 2023 |
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nAmlBIA unJVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE; HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING (CREATIVE
TECHNOLOGIES)
QUALIFICATION : BACHELOR OF HOSPITALITY MANAGEMENT, BACHELOR OF TOURISM
INNVOVATION AND DEVELOPMENT, BACHELOR OF CULINARY ARTS
QUALIFICATION CODE: 07BHOM,
07BOTM, 07BCNA
LEVEL: 7
COURSE CODE: HRH610S
COURSE NAME: HUMAN RESOURCE
MANAGEMENT
SESSION: JANUARY 2023
PAPER: PAPER 2
DURATION: 2 HOURS
MARKS: 100
SECOND OPPORTUNITY EXAMINATION - QUESTION PAPER
EXAMINER(S) Ms. A. Siebert
MODERATOR: Mrs. E Ndjavera
1. Answer all questions.
INSTRUCTIONS
2. Read all the questions carefully before answering.
3. Marks for each question are indicated at the end of each question.
4. Please ensure that your writing is legible, neat, and presentable
THIS QUESTION PAPER CONSISTS OF 2 PAGES (Including this front page)
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Question 1
(5)
Define the below concepts and illustrate your understanding of them by means of practical
examples:
1.1 Sexism
1.2 Sex Discrimination
1.3 Quid pro quo harassment
1.4 Hostile Work Environment
1.5 Affirmative Action
Question 2
(5x2=10)
"Human Resource Planning anticipates not only the required kind and number of employees but also
determines the action plan for all the functions of personnel management." In light of this statement,
describe the benefits of Human resource Planning.
Question 3
(5x2=10)
"Performance Appraisal is the process by which the human resource manager or other manager or
supervisor monitors and evaluates what is actually happening in the workplace."
Considering the above statement, discuss why a performance appraisal would be important to the
employee as well.
Question 4
(5+5=10)
The performance appraisal process is critical to the success of the activity and the data gathered by
the appraisal.
(a) Expound on the steps of the performance appraisal process and
(b) clarify what the appraisal data is used for.
Question 5
(6x2=12)
Coaching and Mentoring are both techniques used in Job Development. Please differentiate
between these two methods by clarifying what the method is and how it works.
Question 6
"The induction process carries a variety of costs". Please clarify this statement.
(3x4=12)
Question 7
(10x2=20)
The two basic aims of an induction program are to address the psychological needs of the employee
and the economic needs of the organization. In your opinion, state which are the minimum
components that should be included in an induction program and motivate your answer.
Question 8
(10+8+3= 21)
Job design is the development and alteration of the components of a job (such as the tasks one
performs and the scope of one's responsibility) to improve productivity and the quality of the
employee's work life. Discuss the,
a. Principles of job design as a concept
(Sx2=10)
b. job design methods used;
(8)
c. tools applicable to the process.
(3)
2