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TIS620S - TOURISM INFORMATION SYSTEMS - 2ND OPP - JANUARY 2023 |
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nAm I BIA un IVERSITY
OF SCIEn CE Ano TECHn OLOGY
FACULTYOF MANAGEMENT SCIENCES
DEPARTMENT OF HOSPITALITY & TOURISM
QUALIFICATION: BACHELOROF TOURISM INNOVATION AND DEVELOPMENT
QUALIFICATION CODE: BTID07
LEVEL: 6
COURSE CODE: TIS620S
COURSE NAME: TOURISM INFORMATION SYSTEMS
SESSION: Jan 2023
DURATION: 2 HOURS
PAPER: THEORY
MARKS: 100
EXAMINER(S)
SECONDOPPORTUNITY EXAMINATION PAPER
Mrs. Petrina Haufiku-Makhubela
MODERATOR: Dr Wanjiru Paschalia Muhoho
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
THIS QUESTION PAPER CONSISTS OF 3 PAGES (Including front page)
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Question 1
1.1) List the three types of classes that can be found in an aircraft?
(3)
1.2) List the four types of special services that can be offered in an aircraft?
(3)
1.3) Identify any two examples of scheduled airlines in Africa?
(2)
Question 2
Discussthe functions of a central reservation system in Qatar Airways?
(6 x2=12)
Question 3
Determine five mandatory fields required to complete a flight seat reservation.
(5 x2=10)
Question 4
Critically compare the roles of traditional intermediaries and on line travel agents in the travel
distribution system.
(7x2 = 14)
Question 5
A client wants to travel from Windhoek Eros to Ondangwa. She wants an economy class seat
and a vegan meal. She is also traveling with a baby and wants to book a baby meal.
5.1 ) List the codes for the following food services required by the client
(4)
a) Vegetarian meal
b) Baby Meal
5.2) Identify the airline that she can use to travel directly from Windhoek to Ondangwa (2)
a) Fly Namibia
5.3) How much luggage will she be allowed to take with on the plane?
(2)
a) 1 piece of luggage weighing 20 kg
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Question 6
Study the below map of the world. Outline the 3 IATA areas. Identify and plot each area with the
continents on the map
(3X2.6 = 8)
Question 7
IATA is an international governing body for Airlines and Travel agencies. Discussbriefly the role
and responsibilities of IATA in the Tourism Industry
(8X1=8)
Question 8
Scheduled flights are categorised into six main types, Outline the difference between these
flights
(6x2=12)
Question 9
Discussthe benefits of renting a car at Avis rent a car in Namibia.
(4x2=8)
Question 10
Explain in your own words the following rental terms and conditions for each car rental
Company
( 6 X 2 = 12)
• Reservations
• Car models
• Rental extension
• Rental collection
• Amendments
• Cancellations
TOTAL
100 MARKS
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