QUESTION 2
[30]
2.1 Mr Joseph Hango has started working as the new Medical Office Assistant at Rhino
Park Hospital. You have been in this position for four years. You must give him an
induction/orientation about the retention and disposal of records at Rhino Park
Hospital by explaining to him the difference between active, inactive and closed
records.
{6)
2.2 Medical personnel at clinics, hospitals and health care facilities deal daily with a variety
of patients. Discuss any five {5) responsibilities of patients.
(10)
2.3 One of the Medical Office Assistants responsibilities is to practice proper record
keeping at a medical facility. Discussfour (4) reasons why medical records should be
kept.
(4)
2.4 Medical Office Assistants will deal with a variety of patients daily. Discuss the billing
basics that he/she must keep in mind when it comes to the charges for minors. (6)
2.5 Organisations may opt for manual or electronic filing in processing of claims in their
practices. Discuss four (4) advantages of electronic filing of claims.
(4)
QUESTION 3
[20]
3.1 Medical facilities have the option of making use of a manual or a computerised
appointment system. Discuss five (5) disadvantages of a computerised appointment
system.
{10)
3.2 Discuss "Workers Compensation" in detail. Pay attention to the mark allocation of
the question.
(5)
3.3 It is essential that the medical service providers speak the same language when it
comes to the processing of medical claims. Examine the term "medical claim". {2)
3.4 List any three filing methods that medical practices may use.
{3)
4