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BAP620S - BUSINESS ANALYSIS AND PROCESS MANAGEMENT - 2ND OPP - JAN 2024 |
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nAmI BI AunIVER s ITY
OF SCIEnCE Ano TECHnOLOGY
FACULTYOF COMPUTING AND INFORMA ICS
DEPARTMENTOF INFORMATICS
QUALIFICATIONS:Bachelor of Informatics
QUALIFICATIONCODE:07BAIF
LEVEL: 6
COURSECODE: BAP620S
COURSE: Business Analysis and Process
Management
DATE: January 2024
SESSION:1
DURATION: 3 Hours
MARKS: 100
SUPPLEMENTARY/SECONDOPPORTUNITYEXAMINATION QUESTION PAPER
EXAMINERS:
MODERATOR(S):
Dr Munyaradzi Maravanyika
Mr Admire l<achepa
THIS EXAMINATION PAPERCONSISTSOF 4 PAGES
{INCLUDING THIS FRONT PAGE)
INSTRUCTIONSFORTHE CANDIDATE
1. Answer all questions.
2. When writing, consider the following: The style should be to inform rather than
impress.
3. Information should be brief and accurate.
4. Please ensure that your writing is legible, neat and presentable.
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SECTIONA:
[20 MARl(S)
Answer all questions in this section. Each question carries two marks.
1. Which term refers to business processes not executed by a single group or function?
A. Silo effect
B. Cross-functional
C. Functional structure
D. Enterprise system
2. Which term refers to a system in which workers complete their tasks in separate
departments without regard to the consequences for the other process components?
A. EROeffect
B. Cross-functional
C. Enterprise systems
D. Silo effect
3. Which system supports business processes end-to-end?
A. Management system
B. Accounting system
C. Enterprise system
D. Document system
4. Which term presents a set of tasks or activities that produce desired outcomes?
A. Business process
B. Trigger
C. Outcome
D. Enterprise Resource Planning
5. Which term refers to all activities involved in buying or acquiring the materials used by the
organisation, such as raw materials needed to make products?
A. Material planning
B. Procurement Process
C. Production Process
D. Fulfilment process
6. Which process involves the creation of products?
A. Material planning
B. Procurement process
C. Production Process
D. Life Cycle Data Management
7. Which process uses historical data and sales forecasts to plan which materials will be
procured and produced?
A. Material planning
B. Procurement process
C. Production Process
D. Life Cycle Data Management
8. What is the final step of the procurement process?
A. Invoice
B. Purchase Requisition
C. Purchase Order
D. Payment
9. Which of the following are steps within a generic process of an organisation?
A. Payment
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B. Trigger
C. Shipment
D. Confirmation
10. Suppose that process A is a downstream process of process B. This is an example of what
kind of relation?
A. An abstraction relation
B. A sequential relation
C. A hierarchical relation
D. An external relation
SECTIONB
1. Briefly outline the six phases of the BPB Life Cycle
(6 x 5 marks= 30)
[30 Marks)
[30 marks)
SECTIONC
[50 marks]
Equipment rental at BuildlT.
Build IT is a construction company specialized in public works, such as roads, bridges, pipelines, tunnels
and railroads. Within BuildlT, engineers working at a construction site (called site engineers) often need
equipment, such as a truck, an excavator, a bulldozer, a water pump, etc. BuildlT owns very little
equipment; instead, it rents most of its equipment from specialised suppliers.
The existing business process for renting equipment goes as follows. When site engineers need to rent
a piece of equipment, they fill in a form called "Equipment Rental Request" and send this request by
email to one of the clerks at the company's depot. The clerk at the depot receives the request and,
after consulting the catalogues of the equipment suppliers, selects the most cost-effective equipment
that complies with the request. Next, the clerk checks the availability of the selected equipment with
the supplier via phone or email. Sometimes the selected option is not available. In these cases, the
clerk has to select an alternative piece of equipment and check its availability with the corresponding
supplier.
After finding a suitable and available piece of equipment, the clerk adds the details of the selected
equipment to the rental request. Each rental request must be approved by a works engineer at the
depot. In some cases, the works engineer rejects the equipment rental request. Some rejections lead
to the cancellation of the request, i.e., no equipment is rented at all. Other rejections are resolved by
replacing the selected equipment with another equipment-such as a cheaper or more appropriate
piece of equipment for the job. In this latter case, the clerk needs to lodge another availability request.
When a works engineer approves a rental request, the clerk sends a confirmation to the supplier. This
confirmation includes a Purchase Order (PO) for renting the equipment. The PO is produced by
BuildlT's financial information system using information entered by the clerk. The clerk also records
the equipment rental in a spreadsheet that monitors all ongoing equipment rentals.
In the meantime, the site engineer may decide that the equipment is no longer needed. In this case,
the engineer asks the clerk to cancel the request for renting the equipment. The supplier delivers the
rented equipment to the construction site in due time. The site engineer then inspects the equipment.
If everything is in order, the site engineer accepts the engagement and the equipment is put into use.
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In some cases, the equipment is sent back because it does not comply with the requirements of the
site engineer. In this case, the site engineer has to start the rental process again.
When the rental period expires, the supplier comes to pick up the equipment. Sometimes, the site
engineer asks for an extension of the rental period by contacting the supplier via email or phone 1 to
2 days before pick-up. The supplier may accept or reject this request.
A few days after the equipment is picked up, the supplier emails the clerk an invoice. The clerk then
asksthe site engineer to confirm that the equipment was rented for the period indicated in the invoice.
The clerk also checks if the invoice's rental prices follow those in the PO. After these checks, the clerk
forwards the invoice to the financial department. The financial department eventually pays the
invoice.
Fin.-incial
Perspective
Customer
Perspective
Prorfuct/Service
l\\llribu1es
lntern;il
Perspective
M·ftilMHIOM
Mffit¥·H,M
i@i@Htl
Le.-irning and
Growth
Perspective
--
Relationship
Fig. 2.1 The bal:111ccclscorecard by Kaplan & Norton
1. Consider the construction company BuildlT and its procure-to-pay process described above.
[10 marks]
a. To which category in the internal perspective of Figure 2.1 does this process belong?
b. How does it influence different aspects of the customer perspective?
c. How is it shaped by aspects of the learning and growth perspective?
2. Which aspects of the organisational, product, data, application, and technical infrastructure
perspectives must be described to understand this process?
[10 marks]
3. Construct BuildlT's process landscape model.
[30 marks]
END OF PAPER
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