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IBM511C- INTRODUCTION TO BUSINESS MANAGEMENT-1ST OPP- NOV 2023 |
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nAmIBIA
unIVERSITY
OF SCIEnCE Ano
TECHnOLOGY
HP-GSB
HAROLDPUPKEWITZ
GraduateSchoolof Business
FACULTY OF COMMERCE; HUMAN SCIENCESAND EDUCATION
HAROLD PUPKEWITZ GRADUATE SCHOOL OF BUSINESS
QUALIFICATION: DIPLOMA IN BUSINESS PROCESSMANAGEMENT
QUALIFICATION CODE: 06DBPM
LEVEL: 6
COURSE CODE: IBMSllC
COURSE NAME: INTRODUCTION TO BUSINESS
MANAGEMENT
SESSION: NOVEMBER 2023
DURATION: 3 HOURS
PAPER: PAPER 1
MARKS: 100
FIRST OPPORTUNITY EXAMINATION - QUESTION PAPER
EXAMINER{S)
MODERATOR:
Ms. 0. Kangandjo
Ms. J. Hambabi
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
PERMISSIBLE MATERIALS
1. Examination paper
2. Examination script
3. Calculator
THIS QUESTION PAPER CONSISTS OF 9 PAGES {INCLUDING THIS FRONT PAGE)
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Question 1
SECTIONA
[2 x 20 = 40 Marks]
Indicate your answers next to each corresponding number in the examination booklet. For
example: 1.1 c
1.1 Phillip makes wooden toy trains to sell at a local market. He uses wood blocks, glue
and paints to create the toy trains. This transformation process is known as ____
_
a. production
b. exchange
C. co-operation
d. directing
1.2 Which one of the following statements is NOT true regarding society's scarce
resources?
a. The supply of natural resources a country possessescannot be increased.
b. Human resources include the physical and mental talents and skills of people
employed to create products and services.
c. Capital products have a short working life and stocks can be built up quickly.
d. Entrepreneurship refers to the collective capacity of those individuals who accept the
risks involved in providing products and services.
1.3 Jonathan started at his new job more than a month ago. He feels, however, that his
colleagues do not respect him and that he is not accepted and valued by the company. This
refers to Jonathan's ___
needs that are not satisfied according to Maslow's hierarchy of
needs.
a. self-realisation
b. security
c. esteem
d. social
1.4 A team at Google identified a new opportunity and developed a new corporate
business within Google, and thus Gmail was born. Gmail was developed through internal
processes and through the use of Google's resources. The Gmail team is an example of
_____
within Google.
a. corporate entrepreneurship
b. franchising
c. social intrapreneurship
d. community engagement
1.5 An enterprise is considered a legal/juristic personality when the:
1.
members are liable for the debts and obligations of the juristic person.
2. enterprise has its own rights, assets and obligations.
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3.
members enjoy limited liability as they stand to lose only the capital they have
contributed.
4.
enterprise's existence is not threatened by changes in its membership.
a. 1,2,3
b. 1,4
C. 2,3,4
d. 1,2,3,4
1.6 Ester is a manager at the Sweet and Candy Shop. She is in the process of allocating
the different resources to the various sections of the shop, and she is defining the duties of
the employees and the procedures they need to follow in order to ensure the shop meets
its goals. Ester is in the _____
phase of the management process.
a. planning
b. organising
C. leading
d. control
1.7 Which one of the following statements is NOT true for a business with a legal
personality?
a. The business is dependent on its members.
b. The business is recognised as a legal subject alongside natural persons or
individuals.
c. The business has its own rights, assets and obligations.
d. The business's existence is not affected by changes in its membership.
1.8 Kavango Trading sells international and national branded cosmetics to middle and
upper income men and women. The international and national branded cosmetics sold by
Kavango Trading are indicated in which one of the following components of the business
plan?
a.
Human Resources plan
b.
Marketing plan
c.
Management plan
d.
Operating plan
1.9 The correct order of Maslow's Hierarchy of needs theory is...(starting with
the needs that must be satisfied first)
a.
Security, Esteem, Physiological, Social, Self-actualisation
b.
Esteem, Security, Physiological, Social, Self-actualisation
c.
Physiological, Security, Esteem, Social, Self-actualisation
d.
Physiological, Security, Social, Esteem, Self-actualisation
1.10 Which ONE of the following is NOT an example of an intangible product?
a. veterinarians
b. lawyers
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c. hairdressing salon
d. tennis shoes
1.11 The following is one of the advantages of franchising
a.
hampers flexibility
b.
expensive
c.
reputation
d
empty promises
1.12 A business plan is a document which should answer some or all of the following
a.
where the entrepeneur intends to start the business
b.
when the entrepreneur intends to start the business
c.
none of the above
d.
all of the above
1.13 The Social-Cultural Environment forces that impact a business organisation depend
on the _____
of the area in which a business operates.
a.
Geodemographics
b.
Demographics
c.
Geographic
d.
All of the above
1.14 The cost that vary with the level of production is
a.
Semi Variable costs
b.
Semi fixed costs
c.
Direct costs
d.
Variable costs.
1.15 Series of equal payments or receipts that occur at evenly spaced intervals, leases and
rent payments are examples of:
a.
Present Value
b.
Future value
c.
Multiple cash flows
d.
Annuity
1.16 The following factors influence consumer behaviour, except:
a.
Social factors
b. Technological factors
c.
Personal factors
d.
Cultural factors
1.17 Jane Supermarket buy toys from Boomerang toy manufacturer and sell them
especially to people with toddlers. Jane Supermarket is part of which market?
a.
Institutional markets
b.
Government markets
c.
Reseller markets
d.
Industrial markets
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1.18 The following are examples of staple products, except;
a.
maize
b.
bread
C.
chocolate
d.
milk
1.19 Which one of the following is an example of the functions of the human resource
manager?
a. human resource planning
b. provide the advice of an advocate for marriage issues to employees
c.
dealing with the costs of production processes
d.
finding financial resources
1.20 Which of the following are sources or recruitment?
a.
former employees
b.
employment agencies
c.
business or trade schools or colleges
d.
a, band c.
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Question 2
Indicate whether the following statements are True or False in the examination booklet
provided.
[1 x 20 = 20 marks]
No.
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
1.12
2.13
Question
Unsatisfied needs of societies provide opportunities for
business people.
Abraham Maslow identified five basic human needs as the
prime driving force for needs satisfaction and thus human
behaviour.
In free market economic systems decisions as to the
allocation of resources are taken by individual producers
and consumers.
The profit of a close corporation is taxable in the hands of
its members.
A sole trader has limited liability and of course legal
personality.
A franchisee has independence to operate his/her store.
All business organisations are affected by economic
conditions for example by the interest rates.
Conceptual skill means that you are able to see a situation
as a whole but at the same time observing it in detail.
The legal-political environment is influenced by the
variables in the micro environment.
Through organising, management allocate resources and
activities to different functional components in the
organisations.
Revenue is calculated as price multiplied by quantity
At breakeven point, profit and loss can be made
Top level management is responsible for strategic
management.
2.14 Purchase decision phase happens after a consumer has
evaluated the different alternative or possibilities and now
decides to choose the best alternative.
2.15 Placement is the process in which an employee is first
introduced to the enterprise, its procedures, environment,
etc.
2.16 According to the philosophy of total quality management
(TQM) all people in an organisation involve themselves in a
continual effort to satisfy customers and improve quality.
2.17 In a functional departmentalization, activities such as
advertising, market research and sales are grouped
together.
2.18 Automated production processes means that many parts
of the business use humans to do aspects of the work
automatically.
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2.19 A farmer who sells oranges at a farm stall to passing
motorists is an example of a three-link distribution
channel.
2.20 Market research is one of the elements of a marketing mix
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SECTION B
Question 3
3.1 Outline any five types of entrepreneurs.
[15 Marks]
(5)
3.2 Leadership is an important management function that helps to direct an
organisation's resources for improved efficiency and the achievement of goals.
Discuss the components of leadership
(10)
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Question 4
[25 Marks]
4.1 A firm that produces car components has a fixed cost of N$40 000 per month and
variable costs of N24 per component. It sells the product at the price of N$44 per
component, regardless of the number of units sold. Find the break even point in
units.
(5)
4.2 Study the following information of Waikato Dealers and answers the questions that
follow.
Balance Sheet as at 31 May 2021
Waikato Dealers
ASSETS
Current Assets
Cash
22,225
Accounts receivable
42,200
Inventory
98,200
Prepaid expenses
5,340
TOTAL CURRENT ASSETS 167,965
LIABILITIES
Current Liabilities
Accounts payable
Wages
Payroll taxes payable
Short-term bank loan
TOTAL CURRENT LIABILITIES
18,250
1,900
23,525
5,700
49,375
LONG-TERM ASSETS
Vehicles
Furniture and fixtures
Equipment
Buildings & Land
68,500
21,450
33,000
402,500
LONG-TERM LIABILITIES
Debentures
Mortgage Loan
TOTAL LONG-TERM LIABILITIES
85,200
120,600
205,800
TOTAL LONG-TERM ASSETS
255,175
TOTAL ASSETS
693.415
525,450
TOTAL LIABILITIES
Owner's Equity
438,240
693.415
TOTAL LIABILITIES & OWNER's EQUITY
Calculate the following ratios:
a) Liquidity ratios
(6)
b) Solvency ratios
(6)
4.3 If you deposit N$50,000 in an account that pays an annual interest rate of 10%
compounded quarterly, what will your account balance be in 10 years?
(8)
END OF QUESTION PAPER
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