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AOL711S- ADVANCE OPERATIONS LOGISTICS- 1ST OPP- JUNE 2024 |
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nAmlBIA unlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES,AND EDUCATION
DEPARTMENT OF MARKETING, LOGISTICS AND SPORT MANAGEMENT
QUALIFICATION: BACHELOR OF LOGISTICSAND SUPPLYCHAIN MANAGEMENT
BACHELOR OF PROCUREMENT AND SUPPLY CHAIN MANAGEMENT
QUALIFICATION CODE: 07 BLSC
07 BPSM
LEVEL: 7
COURSE CODE: AOL711S
COURSE NAME: ADVANCED OPERATIONAL LOGISTICS
MANAGEMENT
SESSION: JUNE 2024
DURATION: 3 HOURS
PAPER: THEORY
MARKS: 100
EXAMINER(S)
MODERATOR:
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
MS. E JESAYA (FM & DI)
MS. D HAIKWIYU (EF)
MS. E ELAGO (PM)
MS.TA SHIKESHO
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF 4 PAGES {Including this front page)
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SECTION A: MULTIPLE CHOICE AND TRUE/FALSE QUESTIONS
50 MARKS
QUESTION 1: MULTIPLE CHOICE
26 MARKS
There are thirteen multiple-choice questions with several possible choices; choose the best possible
answer, e.g., 1.1 A.
2x13 = 26 Marks
1.1. What role does CRM play in improving customer retention?
a) By increasing prices to boost revenue
b) By providing personalised experiences and addressing customer needs
c) By reducing the quality of products or services
d) By ignoring customer feedback
1.2. What is NOT a benefit of implementing a CRM system?
a) Improved customer service
b) Reduced marketing costs
c) Decreased customer loyalty.
d) Enhanced customer retention
1.3. How does CRM contribute to improving customer service?
a) By ignoring customer complaints
b) By providing consistent and personalised support across all touch points
c) By avoiding direct interaction with customers
d) By increasing response time to customer inquiries
1.4.This inventory management technique categorise inventory in their order of value or consumption
units.
a) ABC analysis
b) ABSanalysis
c) JIT technique
d) Cross-docking
1.5.This inventory management technique suggests that purchasing and shipping goods in bulk is almost
always cheaper.
a) Bulk shipping
b) Back ordering
c) Just In Time (JIT) inventory management
d) Drop shipping
1.6. What is the primary goal of inventory management?
a) Maximizing production costs
b) Minimizing customer satisfaction
c) Reducing inventory holding costs
d) Increasing stockouts
1.7. Which inventory management method focuses on maintaining a constant inventory level and re-
ordering only when it reaches a predetermined minimum level?
a) Just-in-time (JIT)
b) Economic Order Quantity (EOQ)
c) ABC analysis
d) Periodic Inventory System
1.8. What is the primary goal of lean management?
a) Maximizing inventory levels
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b) Minimizing customer satisfaction
c) Reducing waste
d) Increasing production lead times
1.9. Which of the following is a crucial principle of lean management?
a) Batch production
b) Just-in-case inventory
c) Continuous improvement
d) Siloed departments
1.10. What does the SSmethodology in lean management focus on?
a) Reducing cycle time
b) Increasing inventory levels
c) Organizing the workplace
d) Minimizing customer satisfaction
1.11. What is the main objective of value stream mapping in lean management?
a) Identifying non-value-adding activities
b) Maximizing batch production
c) Increasing lead times
d) Siloing departments
1.12. Which lean management tool involves visualising how work is done, highlighting
inefficiencies and opportunities for improvement?
a) Kaizen
b) Andon
c) Kanban
d) Process mapping
1.13. Which performance measurement approach focuses on the overall impact of humanitarian
logistics activities on affected populations?
a) Financial metrics
b) Customer satisfaction surveys
c) Social impact assessment
d) Operational efficiency analysis
QUESTION 2: TRUE/FALSE
24 MARKS
State whether the following statements are true or false.
2x12 = 24 Marks
2.1. Efficiency in supply chain operations primarily focuses on reducing costs without
compromising quality.
2.2. Innovation in supply chain operations refers only to introducing new technologies.
2.3. Quality in supply chain operations encompasses only the physical attributes of products and
not the processes involved in their production.
2.4.Service in supply chain operations is solely concerned with customer support after the sale of
products.
2.5. Humanitarian logistics focuses solely on delivering aid during natural disasters.
2.6. Humanitarian logistics involves coordinating people, processes, and resources to ensure the
timely and effective aid delivery to affected populations.
2.7.Strategic planning in humanitarian logistics does not involve assessingrisks and vulnerabilities.
2.8. The strategic planning process in humanitarian logistics does not consider long-term
sustainability goals.
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2.9. Humanitarian logistics strategic planning focuses solely on short-term responses to crises.
2.10.
Delivery does not include planning and controlling the operation's activities.
2.11.
The environmental bottom line incorporates the idea that operations should accept
that they bear some responsibility for their impact on the natural environment.
2.12.
One reason why firms keep inventory is to provide the seasonal stock or anticipation
stock.
SECTION B: STRUCTURED QUESTIONS
50 MARKS
QUESTION 3:
20 MARKS
Assessthe impact of the characteristics of demand, known as the 4 Vs, considering the effects of each
characteristic on supply chain operations when it is at low or high levels.
QUESTION 4
10 Marks
Describe the concept of quality using five principal approaches.
QUESTION 5
a) Assessfive factors influencing capacity planning in the manufacturing sector.
20 MARKS
10 MARKS
b) Discussthe benefits of capacity planning.
10 Marks
TOTAL: 100 MARKS
THEEND
SECTION B SUB-TOTAL: 50 MARKS
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