Question 1
(10 marks)
Read the following statements and indicate true if you agree with the statement and false
if you do not agree.
1.1 Management is the art of getting things done through other people, whereas a
leader influences others to work together willingly on related tasks to attain goals
desired by the leader or the group.
(1 mark)
1.2 A transactional leader makes few decisions and allows their staff to choose
appropriate workplace solutions.
(1 mark)
1.3 An assessment coordinator at a VTC forms part of middle management. (1 mark)
1.4 A Centre Manager at a VTC does not need to have technical and conceptual skills.
(1 mark)
1.5 A VTC can operate without any policies, procedures, or guidelines.
(1 mark)
1.6 Continuous Professional Development (CPD) is only meant for employees and not
the Centre Manager.
(1 mark)
1.7 One of the ways a Centre Manager at a VTC can build solid and positive relationships
is by showing respect.
(1 mark)
1.8 The Head of Training is responsible for the strategic direction of a VTC. (1 mark)
1.9 One of the functions of establishing work groups is to work on complex and
independent tasks.
(1 mark)
1.10 Negotiation in the workplace refers to a way in which people settle their differences
to avoid an argument and dispute.
(1 mark)
Question 2
(8 marks)
A policy is a written statement or set of statements that describes principles, requirements,
and limitations and is characterised by indicating "what" needs to be done rather than how
to do it. There are eight steps in developing organisational policies. The steps below are
scrambled. Put the steps in the correct order.
1. Implementation
(1 mark)
2. Maintenance and Review
(1 mark)
3. Drafting
(1 mark)
4. Approval
(1 mark)
5. Communication
(1 mark)
6. Consultation with stakeholders
(1 mark)
7. Needs Analysis
(1 mark)
8. Research
(1 mark)
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