 |
AMM621S - ADMINISTRATIVE MANAGEMENT 2B - 2ND OPP - JAN 2025 |
|
|
1 Page 1 |
▲back to top |
nAmlBIA UnlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES & EDUCATION
DEPARTMENT OF GOVERNANCE AND MANAGEMENT SCIENCES
QUALIFICATION: BACHELOR OF BUSINESS AND INFORMATION ADMINISTRATION
QUALIFICATION CODE: 07BBIA
LEVEL: 6
COURSE: ADMINISTRATIVE MANAGEMENT 2B
COURSE CODE: AMM621S
DATE: JANUARY 2025
SESSION: PAPER 2
DURATION: 2 HOURS
MARKS: 100
Examiner:
Moderator:
2ND OPPORTUNITY EXAMINATION QUESTION PAPER
Ms. P. Louw
Ms. A. Schroeder
THIS QUESTION PAPER CONSISTS OF 5 PAGES
(INCLUDING THIS FRONT PAGE)
INSTRUCTIONS
1.
Answer ALL the questions.
2.
Read all the questions carefully before answering.
3.
Make sure your name and surname, question number and the date appears on the
answer script.
4.
Please ensure that your writing is legible, neat and presentable.
5.
Marks for each question are indicated at the end of each question.
|
|
2 Page 2 |
▲back to top |
QUESTION 1
MARKS [10]
Answer the following multiple-choice questions. Write down only the letter next to the
appropriate number. For example, 1.1. E
1.1. The managerial function of recruitment, selection, training, developing, promotion and
compensation of personnel.
A. Coordinating
B. Directing
C. Staffing
D. Organising
1.2. ___ refers to the term that describes the continuous flow of authority from top
management through.
A. Chain of Command
B. Organisational Chart
C. Staff Authority
D. Line Authority
1.3. Select the process of designing or arranging workplaces and work systems to fit the
people who use them.
A. Architecture
B. Acoustics
C. Air quality
D. Ergonomics
1.4. The abbreviation SMART stands for:
A. Smart, Maximize, Activity, Reliance, Timely
B. Specific, Measurable, Achievable, Relevant, Timely
C. Special, Main, Acoustics, Rebel, Tamely
D. Specific, Minimum, Annual, Reliance, Timber
1.5. The concept that involves removing repetitive, dull tasks from jobs as well as removing such
impediments as awkward workflow and communications barriers.
A. Job Rotation
B. Job Satisfaction
C. Job Simplification
D. Job Enrichment
1.6. Which statement outlines the roadmap and priority areas for an organisation to achieve
its vision?
A. Strategic Plan
B. Core Values
C. Vision
D. Mission
1
|
|
3 Page 3 |
▲back to top |
1.7. The administrative function is concerned with choosing or generating organisational
objectives and then determining the course of action needed to achieve those objectives:
A. Coordinating
B. Directing
C. Organising
D. Planning
1.8. ___ refers to the ability to use resources effectively and efficiently to achieve optimal
resources?
A. Work-life balance
B. Delegation
C. Productivity
D. Time Management
1.9. What are flexible, partitioned areas for common use within an office known as?
A. Caves
B. Cottaging
C. Guesting
D. Commons
1.10.
The administrative function of motivating and employees and influencing their activities
to accomplish organisational goals.
A. Delegation
B. Directing
C. Organizing
D. Controlling
QUESTION 2
MARKS[10]
Define the following terms.
2.1. Job Rotation
2.2. Sick Building Syndrome
2.3. Delegation
2.4. Power
2.5. Organising
2
|
|
4 Page 4 |
▲back to top |
QUESTION 3
MARKS [20]
Answer the following questions.
3.1. Explain the three types of interdependence that exist among systems within an
organisation.
(6)
3.2. Discuss the two sources of authority.
(4)
3.2. Time Management refers to the ability to use one's time effectively especially at work.
Name and discuss any five (5) components of effective time management.
(10)
QUESTION 4
[20]
Answer the following questions.
4.1. Discuss any three (3) factors that influence the potential success or failure of an event.
(6)
4.2. Discuss two advantages and two disadvantages of using internal recruitment as a staffing
approach.
(4)
4.3. As an Administrative Manager/Officer responsible for event management, you need to
understand that an event is a public gathering for various purposes such as meetings,
celebrations, education, or mourning. Despite thorough planning, unforeseen issues can
arise. Identify and explain five emergencies and unexpected situations that you should be
prepared to handle during an event.
(10)
QUESTION 5
[20]
Answer the following questions.
5.1. List four personal motives why people may attend an event.
(4)
5.2. Productivity entails using time and resources wisely to achieve optimal results. However,
there are often factors that hinder employees from being productive. Discuss any five (5)
factors that has the potential to hamper productivity within an organisation.
(10)
5.3. A vision statement is the dream that drives the operations of an organisation. Thus, it is
imperative that a good vision statement contain certain characteristics. List the six (6)
characteristics of a good vision statement.
(6)
3
|
|
5 Page 5 |
▲back to top |
QUESTION 6
[20]
Answer the following questions.
6.1. Organisations have different office layout options to choose from. Discuss five
advantages of Private Offices.
(5)
6.2. Define the concept of virtual office space and discuss three (3) advantages and three (3)
disadvantages thereof.
{8)
6.3. Employee relationship management is the process that a company uses to manage its
relationship with its employees so as to support them in their jobs as office administrators
to achieve the goals of their company. Identify and explain any three (3) considerations
for effective employee relationship management.
{6)
6.4. Indicate which particular key mistake recruiters often make when hiring new employees.
(1)
TOTAL: 100
4