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AMM521S - ADMINISTRATIVE MANAGEMENT 1B - 2ND OPP - JAN 2020 |
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NAMIBIA UNIVERSITY
OF SCIENCE AND TECHNOLOGY
FACULTY OF MANAGEMENT SCIENCES
DEPARTMENT OF MANAGEMENT
QUALIFICATION: Bachelor of Business and Information Administration
QUALIFICATION CODE: 07BBIA
LEVEL: 5
COURSE CODE: AMM521S
COURSE NAME: Administrative Management 1B
SESSION: January 2020
PAPER: 1
DURATION: 2 Hours
MARKS: 100
SECOND OPPORTUNITY/ SUPPLEMENTARY EXAMINATION QUESTION PAPER
EXAMINER(S) | Ms A Schroeder
MODERATOR:
Mr DD3J Fredericks
INSTRUCTIONS
1. You have to answer ALL five (5) questions.
2. Read questions carefully before answering.
3. Please number your answers clearly.
4. Make sure your student number appears on the answering script.
PERMISSIBLE MATERIALS
1. Examination paper.
2. Examination script.
THIS QUESTION PAPER CONSISTS OF 5 PAGES (Including this front page)
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QUESTION 1
[20]
1.1 The tribe rely on hunting and farming for food. The boy knew he would be a farmer
just like his dad had been. What kind of economic system does this describe?
a) Mixed economy
b) Communist economy
c) Traditional economy
d) Market economy
e) None of the above
1.2 _____ represents how much of a product the market can offer.
a) Demand
b) Supply
c) Equilibrium
d) Quantity
e) Price
1.3 The monetary value of all goods and services produced in a specific country/area
within a certain time period.
a) Monopoly
b) Dovetail
c) GDP
d) Risk
e) Risk management
1.4 FNB Insurance Brokers Namibia (Pty) Ltd is an example of a:
a) Sole Trader
b) Partnership
c) Public company
d) Private company
e) Close corporation
1.5 Deloitte and Touche is an example of a:
a) Sole Trader
b) Partnership
c) Public company
d) Private company
e) Close corporation
1.6 Tool Centre Windhoek CC is an example of a:
a) Sole Trader
b) Partnership
c) Public company
d) Private company
e) Close corporation
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1.7. This is an official government document that certifies the identity and citizenship of an
individual and grants the person permission to travel abroad.
a) Visa
b) Foreign currency
c) Travel agent
d) Itinerary
e) Passport
1.8
refers to the correct norms of conduct that should be followed during official
engagements in state or diplomatic interactions.
a) Protocol
b) Deportment
c) Order of precedence
d) Coat of arms
e) Etiquette
1.9 Aclose corporation usually has:
a) 2-20 members
b) 1-50 members
c) 7 ormore members
d) 1-10 members
e) None of the above
1.10 GMT stands for
a) Gospel Mean Time
b) Green Mediterranean Time
c) Greece Mean Time
d) Greenwich Mean Time
e) Generic Mean Time
(10)
It is very vital that Management Assistants are familiar with different currencies used across
the world. Match the suitable currencies from the box underneath with a specific country in
column B. Insert only the appropriate letter next to the number.
(10)
a) Swiss franc (b) Brazilian real (c) US Dollar (d) Pula
(e) European Euro (f) Naira (g) Rouble h) Canadian dollar i) Egyptian pound
Colum A
Currency
1.11
1.12
1.13
1.14
1.15
1.16
1.17
1.18
1.19
1.20
Colum B
Country
Nederland
Nigeria
Botswana
Finland
United States
Egypt
Canada
Switzerland
Brazil
Russia
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QUESTION 2
[20]
2.1
Define the “communication process” and illustrate with examples.
(5)
2.2
Various forms of ownership of businesses exist. A relative of yours would like to start his
own business. Advise your relative on the following:
a)
Define a partnership.
(3)
b)
Discuss five (5) features/characteristics of a close corporation.
(5)
c)
List five (5) disadvantages of a sole proprietor.
(5)
2.3
Explain the term “unlimited liability” and state which type of business has unlimited liability.
(2)
QUESTION 3
[20]
3.1
Maslow’s hierarchy of needs are very popular and well-studied. Name and discuss Maslow’s
hierarchy of needs and illustrate further in a diagram how human needs influence human
behaviour.
(10)
3.2
One of the responsibilities of a Management Assistants to do introductions of clients and
business people. Discuss how he/she can go about when making introductions.
(5)
3.3
Define the following terms and illustrate with examples:
3.3.1 Entrepreneur
(3)
3.3.2 Quaternary sector
(2)
QUESTION 4
[20]
In table form differentiate between a private and public company by distinguishing between
their 4.1 name 4.2 management 4.3 stock exchange 4.4 capital.
(8)
4.5
Namibia and in many African countries are home to various and distinct cultures.
Discuss four (4) points/tips of traditional order of precedence that should be kept in
mind when dealing with traditional groups.
(8)
4.6
Various types of economic systems exist and can be practiced. Distinguish between a mix
economic system and a communist economic system.
(4)
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QUESTION 5
[20]
Your manager, Prof Victor Somosu, is planning to go on a trip to Dubai and you, as his Personal
Assistant must see to it that all the necessary arrangements are done well in advance.
5.1
Distinguish between three different documents that your manager will need before his trip
to Dubai.
(6)
5.2
Personal Assistants are required to do the planning of an overseas trip well in advance to
ensure that the trip is a success. Discuss four of your responsibilities as his Personal
Assistant before your manager goes on the trip.
(4)
5.3
Travellers have the option to choose from different seating classifications settings. Distinguish
in table form between business class and economy class seating’s settings.
(8)
5.4 Management Assistants needs to be familiar with the terminology used when
organising and planning a business trip for your manager. Define the following term
“International travel”
(2)