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RDN520S - ROOMS DIVISION OPERATIONS - 1ST OPP - NOV 2024 |
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·-
r
nAmI Bl AunIVERS ITV
OF SCIEn CE Ano TECHn OLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF HOSPITALITY AND TOURISM
QUALIFICATION: BACHELOR OF HOSPITALITY MANAGEMENT
QUALIFICATION CODE: 07BHOM, 07CNA LEVEL: 7
COURSE CODE: RDN520S
COURSE NAME: ROOMS DIVISION OPERATIONS
SESSION: NOV 2024
DURATION: 2 HOURS
PAPER: THEORY
MARKS: 100
EXAMINER(S)
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
MS. H. SHIYANDJA
MODERATOR: Mr. G. CLOETE
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Make sure your name and surname, question number and the
date appear on the answer script.
4. Please ensure that your writing is legible, neat and presentable.
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THIS QUESTION PAPER CONSISTS OF 3 PAGES (Including this front page)
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Question 1
(4x5 = 20 marks)
What do all Travel and Tourism Businesseshave in common and how does the Hospitality
Industry relates to the Travel and Tourism Industry? Considering these, complete in the
following table to identify commonalities. (Draw table on your answering sheet please.)
Lodging Industry
t
)
~-
~-
t).
Transportation
Services
Food and
Beverage
Operations
Retail Stores
Activities
Question 2
(08 marks)
What role does the organization chart play with regards to employee reporting and
consulting relationships? and why should it be flexible.
Question 3
(Sx 4=20 marks)
Explain in detail activities involved in the four stages of the traditional guest cycle?
Question 4
(07 marks)
Hotel Managers have different objectives for the reservation process. They would like the
reservation process to provide the highest occupancy and room revenue possible. Briefly
explain the typical activities associated with the reservation process.
Question 5
(07 marks)
Briefly outline the seven steps of the registration process.
Question 6
(4 x 3=12 marks)
Identify and explain the four major types of guest complaints.
Question 7
(OS marks)
Explain the following Room Status Categories:
VD
RYD
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000
005
DND
Stayover
Due out
Question 8
(10 marks)
Discussthe purpose of a Hotels/Lodging Establishments Accounting System and outline how
transactions are recorded.
Question 9
(03 marks)
Outline the three important functions of the check-out and account settlement process, and
why is it important for this process to run smoothly.
Question 10
(08 marks)
The degree of scrutiny required during the front office audit process depends on the
frequency of errors and the volume of transactions to be reviewed. Explain the front office
audit procedures from an operational perspective.
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