=Q=U-=E=S..:...;Tl=--=Oc..:...N:....:2=-----------------------[21
MARKS]
2.1 For each of the following random variables, determine whether the variable is
categorical or numerical. If the variable is numerical, determine whether it is discrete
or continuous.
[6]
2.1.1 Amount of time spent shopping for clothing in the last month.
2.1.2 Primary type of transportation used when shopping for clothing.
2.1.3 Number of pairs of winter gloves owned.
2.1.4 Most likely time-period during which shopping for clothing takes place.
2.2 One of the primary major measures of the quality of service provided by any
organisation is the speed with which the organisation responds to customer
complaints. The following data represents the number of days between the receipt
of the complaint and the resolution of the complaint at OK furniture in Windhoek.
54 5
35 13 31 27 15 2
12 81 74 27 11
19 12 11 11 29 61 35 94 31 26 5
12 4
16 32 29 28 29 26 25 1
14 13 13 10 5
75
2.2.1 Place the data in an ordered array.
[2]
2.2.2 Set up a stem-and-leaf display for these data.
[5]
2.2.3 Comment on the shape of the distribution you observe in (2.2.2)
[2]
2.2.4 Using classesO- < 15, 15 - < 30, 30 - < 45 etc, construct a frequency distribution
table for these data.
[6]
QUESTION3
(19 marks]
3.1 Bank Windhoek has developed an improved process of serving customers during the
12:00 to 13:00 peak lunch period. The waiting time in minutes of all customers during
this hour is recorded over a period of one week. A random sample of 15 customers is
selected and the results are as follows:
4.21 5.55 3.02 5.13 4.77 2.34 3.54 3.20 4.50 6.10 0.38 5.12
6.46 6.19 3.79
3.1.1 Compute the mean, median and mode for the data, interpret your results. [7]
4