Section B: Multiple-Choice Questions
1 mark for each question
[10 Marks]
1. The people aspect of technology DOESNOT include the following:
a. Roles and Skills
b. Motivation and compensation
c. Attitude and culture
d. Routine Tasks and Operating Procedures
2. _____
are concerned with tactical business and IT planning, carrying out particular business
processes in business units, introducing specific local changes, making incremental
improvements, implementing concrete IT systems.
a. Tactical actors
b. Business actors
c. IT actors
d. Strategic actors
3. Which statement best describes organisation use of IT systems to achieve operational excellence
and cost leadership:
a. IT systems can be used to fully automate operations, eliminate delays and deviations, avoid
manual labor and achieve standardized, fine-tuned and predictable business processes.
b. IT systems can be used to facilitate the design of new products, support teamwork,
collaboration and creativity and provide unique, innovative products or services to the market.
c. IT systems can be used to collect and store customer data, analyze customer needs and
preferences, identify broad customer segments, target specific customer groups and even
develop highly customized offers for particular customers.
d. For the IT systems the larger the organization, the larger the presence of the EA roles and the
more they approach EAfrom a business perspective.
4. An understanding of organizational structure is important during the process of Enterprise
Architecture development because it
a. Helps in understanding the stakeholders to gain their support and manage expectations of
the EA program
b. It reflects the current and the future views of the organization
c. Represent the formal system of work roles that reflect how employees and managers interact
with each other
d. It reflects how applications are developed in the organization
5. The term enterprise means
a. Higher level, strategic view of an entity
b. An organisation with interlinked business units
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