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BOP511S - BASIC ORGANISATIONAL PSYCHOLOGY - 1ST OPP - JUNE 2024 |
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nAmI BI AunIVE RSITY
OF SCIEnCE Ano
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF GOVERNANCE AND MANAGEMENT SCIENCES
QUALIFICATION : BACHELOR OF HUMAN RESOURCESMANAGEMENT
QUALIFICATION CODE: 07BHRM
COURSE LEVEL: 5
COURSE CODE: BOP511S
COURSE NAME: BASIC ORGANISATIONAL
PSYCHOLOGY
SESSION: JUNE/ JULY 2024
PAPER: THEORY
DURATION: 3 HOURS
MARKS: 100
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) MR. ODILO SIKOPO
MS MARTHA NAMUTUWA
MR. EHRENFRIED NDJOONDUEZU
MODERATOR:
Mr. E. KANDJINGA
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
PERMISSIBLE MATERIALS {PEN, RULER)
THIS MEMORANDUM CONSISTS OF 9 PAGES {Including this front page)
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Section A: True/False and Multiple choice
(10 marks}
Question 1
Read the statements below and indicate if they are True/False on your answer script.
1.1 Talent is the basic, mainly hereditary, ability to develop and acquire skills.
(1)
1.2 Organisational psychology is the scientific study and application of individual
differences in order to facilitate the best decisions regarding employees in their
workplaces.
(1)
1.3 Avoidance-Avoidance type of conflict happens when both choices/objectives are
equally negative or unattractive.
(1)
1.4 Positive re-enforcement takes place when the reinforcer is removed after the
response.
(1)
1.5 Conformity is the degree to which a group member is prepared to quit the group
at all cost in order to protect their ego.
(1)
1.6 Providing educational programmes, recreational facilities and supporting workers
with alcohol addiction problems are ways to contain alcoholism at workplaces.
(1)
1.7 Psychological contract refers to a written agreement that explains what
management expects from an employee and what an employee expects of the
employer.
(1)
1.8 Absenteeism, accidents, and increased medical insurance costs can be attributed
to alcohol and/or alcohol abuse.
(1)
1.9 People have five general senses and of these five senses hearing and sight are
generally the most important senses in the work environment.
(1)
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1.10 Understanding the origin and influences of human behaviour is an important
consideration for Human Resources Practitioner and others involved in dealing
with people in workplaces.
(1)
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Multiple Choice
(10 marks)
Question 2
Read the statements below and select the best suitable answer from the choices
provided.
2.1 When Samuel the supervisor asks KamaIi where he left a certain tool, KamaIi would
immediately not remember. However, Kamali is likely to remember minutes after
Samuel has left. Identify the memory characteristic in this case.
(1)
a. Arranging of memory material meaningfully
b. Sifting of information
c. Processing of easier material
d. Retrieval of information
2.2 They apply and develop knowledge in purposeful methods and practices with a view
of influencing, developing, and optimising the performance, relationships, and
wellness of employees in workplaces.
(1)
a. Human Resources Management Practitioners
b. Industrial & Organisational psychologists
c. Psychologists in theory
d. All of the above
2.3 Which learning principle is since the learning behaviour of an individual is influenced
by the motivation to attain a goal.
(1)
a) Distribution of learning time
b) Feedback of results
c) Motivation of a learner
d) Goal setting
2.4 Karien, the supervisor of Timothy, discovers that Timothy is intelligent and always
willing to go an extra-mile. Karien later discovered that Timothy is very assertive,
but this observation has not changed Karien's view on Timothy. This process is
known as.
(1)
a) Criteria for evaluation
b) Central characteristics
c) Impression formation
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d) First impression
2.5 After completing her research project, Maria was asked to defend her research
project in the presence of the research review panel. Which cognitive intelligence
component is applicable in this case?
(1)
a) Functional approach
b) Structural approach
c) Abstract reasoning
d) All the above
2.6 Maggy applies for a management position in an organisation. The results of the
personality test indicate that she is someone who does not communicate easily.
If you were to select decision, what can you say about Maggy?
(1)
a) Maggy will be suited for the position because she speak less and do more.
b) Maggy is competent, based on her test results and it is the type of
individual the company has been longing for.
c) Maggy's abstract reasoning is immaculate and will be a valuable member
of the company.
d) Maggy is not suitable for a management position because communication
skills are a requirement there.
2.7 Which of the following are key components of attitudes
(1)
a) Cognitive, evaluative and smell
b) Cognitive, evaluative and sight
c) Cognitive, evaluative, and feeling
d) Cognitive, evaluative, and hearing
2.8 Brendel! observes how modest his elder brother dresses every time he's going
out with friends, and he starts to imitate his style whenever he's going for
shopping with his mother. This form of learning Brendel! is applying is called? (1)
a) Classical conditioning
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b) Operant conditioning
c) Social and modelling
d) Cognitive learning
2.9 " ...is a set of expected behaviour patterns attributed to someone occupying a
given position in a certain social unit".
{1)
a) Role
b} Attitudes
c) Personality
d) Status
2.10
When a supervisor asks an employee to attend a staff association,
meeting but the employee is also expected to complete a vital project during
the same afternoon, is described
{1)
a) Unreasonable expectations and time limits
b) Multiple role influences
c) Conflict between the interests of the group and the organisation.
d) Type of position
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Section B: Structured questions (answer all questions)
Question 1
(58 marks)
1.1 Discuss with your own understanding the following psychological concepts? (6)
1.1.1 Genotype
1.1.2 Phenotype
1.1.3 Talent.
1.2 Didi is highly regarded by his peers as a leaner who applies abstract concepts,
master new learnings and adapt to new.
1.2.1 Identify the intelligence approach that Didi utilises?
(2)
1.2.2 Identify and discuss fours criticisms of relying on this approach? (4)
1.3 People learn through an associative learning process called 'Trial and Error'.
Describe this learning process with two relevant examples of your own. (10)
1.4 Classical conditioning under associative learning form, is not a natural process,
meaning it's not learning by default. The learning must meet certain conditions
for learning to take place. In your view what are the learning requirements that
must be met under classical conditioning?
(8)
1.5 Simeon is health professional at Katutura State Hospital, he received a call from
his supervisor early in the morning that he needs to be at the office earlier than
before. Simeon immediately rushed to prepare for work as he was already
running late. He thought to himself, 'my time is okay, I can get to work just as
early as required'. While on the road, a car he was following experienced
mechanical problems and died in front of him. Suddenly, he couldn't proceed.
Frustrated, Simeon sounded his car horn repeatedly. What is the source of
frustration in this case? Motivate your answer.
(4)
1.6 Describe your own lived experience/situation when your emotional intelligence
was put to the test. How did you achieve the following dimension of emotional
intelligence?
(18)
a) Situation/lived experience description
(3)
b) Self-awareness
(3)
c) Self-regulation
(3)
d) Motivation
(3)
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e) Empathy
(3)
f) Social skills
(3)
1.7 Differences in work behaviour occur in two different dimensions. Mention and
explain these dimensions with corresponding examples.
(6)
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Question 2
Read the following case study and answer the following questions.
(22 marks)
Schneider a student at Eenhana NUST campus is unable to access the eLearning
platform (MyNust) avoiding him from accessing his online test due to network
connection speed, as a result of Schneider's frustrations after failing to write an on line
test, he stood up from the computer lab and slammed the door in front of the Lecturer.
The Lecturer got angry and confronted Schneider about the incident, which made him to
calm down and apologise. They both agreed that since the situation was beyond their
control, he was going to be allowed another opportunity to write when the network is
much stable on the weekend, which seemed ok with Schneider since he was equally
afraid that if he misses the opportunity he would not qualify for exam. The situation is a
dilemma for Schneider because he did not want to take the test again that weekend as
he was scheduled to participate in the HopSol under 19 soccer tournament in Windhoek
the same weekend.
2.1 Describe the conflict of dynamic Schneider is experiencing? Motivate your
answer with corresponding example form the case study?
(4)
2.2 When Schneider slammed the door in anger, what defence mechanism did he
apply and why?
(4)
2.3 Mention and explain any other 2 defence mechanism that Schneider could have
used in th is case?
(4)
2.4 Consequences of stress can be damaging to an organisation. Mention and discuss
any five causes of stress in the workplace?
(10)
Total Marks: 100
Good luck!
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