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MCM721S - MEDIATION COMMUNICATION - 2ND OPP - JANUARY 2023 |
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nAm I BI A un IVE RSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF LANGUAGES AND COMMUNICATION
QUALIFICATION: BACHELOR OF COMMUNICATION
QUALIFICATION CODE: 07 BCMM
LEVEL: 7
COURSE CODE: MCM721S
COURSE NAME: Mediation Communication
SESSION: January 2023
TIME: 3 hours
PAPER:Paper2
MARKS: 75
EXAMINER(S)
SECOND OPPORTUNITY EXAMINATION
Ms A. Tjiramanga
MODERATOR: Dr Masoud
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF 2 PAGES (Including this front page)
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Question 1
{25 marks)
Complete the Summary about Types of conflict below.
Types of Conflict
_________
conflict means ignoring it and acting as if nothing happened. Giving in
___________
) is often very painful and can easily become ________
_
________
. However, if we deal with it in a positive way, we can also _____
_
from it. ________
(win-lose) can give the winner ____________
_
but in the long-run it can cost us our ___________
_
Compromising(½ win - ½ lose) is a good attempt, but might leave __________
_
disappointed. There is a need to explore more __________________
_
However, one positive aspect is that both parties value their relationship more than
_________
. Finally, in a ___________
(win/win) situation, the two
parties seek to find a solution that meets everybody's needs. All involved feel ______
_,
trust each other and have __________
. They are open to listen to each other, and
value unexpected and __________
solution.
Question 2
{25 marks)
Discussthe importance of actor mapping and guiding questions to elicit information from the
conflicting parties.
(approximately 500 word)
Question 3
{25 marks)
In an essay discuss conflict intervention strategies Process Consultation, Mediation and Conciliation.
Provide examples/short scenarios where appropriate.
(approximately 500 words)
Total: 75 marks