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MCM721S - MEDIATION COMMUNICATION - 2ND OPP - JANUARY 2024 |
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nAmlBIA unlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF COMMUNICATION AND LANGUAGES
QUALIFICATION: BACHELOR OF COMMUNICATION
QUALIFICATION CODE: 07 BCMM
LEVEL: 7
COURSE CODE: MCM721S
COURSE NAME: Mediation Communication
SESSION: January 2024
HOURS: 3 HOURS
PAPER:2
MARKS: 75
EXAMINER(S)
2nd OPPORTUNITY EXAMINATION
Ms A. Tjiramanga
MODERATOR: Mr. I. Hamata
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF 2 PAGES (Including this front page)
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Question 1
(25 marks)
Describe a conflict between a colleague and a supervisor at the workplace using the 7 stages of
Conflict. Number the stages.
Question 2
(25 marks)
Name and discuss the phases of the mediation process and the responsibilities of the mediator in
each phase. Illustrate your essay with examples where appropriate.
Question 3
(25 Marks)
Case study:
Imagine you work in the communication/PR department of a large company. There is a conflict
between two employees. One of the employees is mostly out of office, which means he is not
available to participate in teamwork assignments. You and your colleagues are most of the time left
to figure things out for yourselves and are overwhelmed with the tasks. As a result the work is not
always done properly. Clients are getting impatient as work is being delayed. They threaten to cancel
projects and look for another company.
Something has to be done. Suggest 2 types of conflict interventions which are suitable to be applied
to resolve the problem. Describe how these interventions work. Provide reasons for your choice.
Total: 75 marks