SECTION B: STRUCTURED QUESTIONS (60 MARKS)
QUESTION 2
2.1 Discuss and provide an analysis of the 10 different key skills needed during the contract
management process? (20 Marks)
QUESTION 3
ABC Corporation, a leading retail chain, is seeking to improve its customer satisfaction levels and
increase sales revenue. As part of its strategic initiative, the company has decided to define Key
Performance Indicators (KPls)to measure its progress towards these goals.
Based on the objectives outlined by ABC Corporation, outline the five steps involved in defining Key
Performance Indicators (KPls)for improving customer satisfaction levels and increasing sales revenue.
For each step, provide specific examples relevant to ABC Corporation's retail operations,
demonstrating how the company can effectively implement the KPI definition process to achieve its
objectives? (20 marks)
QUESTION 4
ABCConstruction Company has been awarded the contract to construct the new hospital in the rural
area of Namibia. The project management team faces the challenge of balancing cost, schedule, and
scope constraints to deliver the hospital project successfully.
Initially, the project is planned with a fixed budget of N$100 million and a timeline of 24 months,
aiming to minimize costs, adhere to the timeline, and meet the healthcare needs of the local
community. However, as construction progresses, unforeseen challenges arise, including delays due
to inclement weather, supply chain disruptions, and changes in regulatory requirements.
As a result, the project management team faces the dilemma of managing the interdependencies
between cost, schedule, and scope to address these challenges effectively. An increase in one aspect,
such as extending the project schedule to accommodate weather-related delays, may impact the
project's overall cost and scope.
Analyze the impact of cost, schedule, and scope constraints on the construction of the new hospital
in Namibia. How can the project management team effectively balance these constraints to ensure
project success? (20 Marks)
SECTION C: STRUCTURED QUESTIONS (20 MARKS)
QUESTION 5
The Ministry of Agriculture, Water and Forestry has appointed KKConstruction CCto construct a food
storage silo in the Okahandja Park settlement to be used for storage of food and ensure easy
distribution to the needy groups. Disputes have arisen between the 2 parties, and the Ministry has
resolved to terminating the contract. Discusswith examples the process flow to be undertaken by the
Ministry in terminating the contract? (20 marks)
SECTION C: 20 TOTAL MARKS
TOTAL MARKS:100
ALL THE BEST
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