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SHR811S - STRATEGIC HUMAN RESOURCE MANAGEMENT - 1ST OPP - JUNE 2024 |
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nAmI BIA unIVE RSITY
OF SCIEn CE Ano TECHn OLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF GOVERNANCE AND MANAGEMENT SCIENCES
QUALIFICATION: HONOURS BACHELOR OF HUMAN RESOURCES MANAGEMENT
QUALIFICATION CODE: 08HBHRM LEVEL: 8
COURSE CODE: SHR811S
COURSE NAME: STRATEGIC HUMAN
RESOURCES MANAGEMEN
SESSION: JUNE 2024
DURATION: 3 HOURS
PAPER: THEORY
MARKS: 100
FIRST OPPORTUNITY EXAMINATION PAPER
EXAMINER(S) MRS SYLVIA SCHUBERT
MODERATOR: DR SIMEON AMUNKETE
INSTRUCTIONS
1. Answer all the questions: Ensure that you attempt every question
provided in the examination paper.
2. Write clearly and neatly: Make sure your writing is clear and easy to
read.
3. Number the answers clearly: Ensure that the numbering is clear and
placed before each answer
PERMISSIBLE MATERIALS
1. Examination paper.
2. Examination script.
THIS EXAMINATION QUESTION PAPER CONSISTS OF 3 PAGES (Including this front page)
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Background on Letshego's Expansion Strategy
Letshego Holdings Namibia (LHN) commenced operations in 2002 under the name
Edu Loan Namibia, initially focusing on providing consumer and micro-lending
services. Since then, LHN has transitioned its focus towards delivering financially
inclusive solutions to underserved low to middle-income earners across both public
and private sectors. Additionally, it has extended support to Micro and Small
Entrepreneurs (MSE) through innovative models like deduction at source and various
access channels.
To bolster its operational capacity and cater to the growing demands of its customer
base, Letshego Holdings Namibia has been actively expanding its workforce across
its subsidiaries. This strategic expansion not only aligns with the company's growth
objectives but also contributes to mitigating unemployment challenges within Namibia.
In their Strategic plan, launched in 2020 and currently in its fourth year, they aim to
enhance operational efficiency and diversify its range of offerings.
Letshego planned appointments, are set on emphasising the strategic moves aligned
with the company's growth ambitions outlined in its ongoing five-year transformation
journey. The expanded workforce is seen as a catalyst that will propel Letshego to
deliver a robust customer experience and emphasize the value of financial inclusion.
Prospective candidates who resonate with values such as integrity, customer-
. centricity, and innovation are encouraged to explore career opportunities within
Letshego Bank Namibia and Letshego Micro Financial Services Namibia.
Remaining steadfast in its commitment to strengthening internal capacities for
sustained business expansion and cementing its foothold in the market, Letshego
Holdings Namibia emphasises its dedication to contributing to the economic landscape
of the country through strategic growth and fostering financial inclusion.
Adapted from Windhoek Expressed dated 18 January 2024
Please read the case study provided.
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Questions
1. The design of a company's strategy indicates management's dedication to
business expansion, customer retention, and competitive market positioning to
increase productivity and profits for the shareholder. Examine the concept of
strategy and the role of HR (10)
2. Outline the steps Letshego should undertake to craft a robust training system,
thereby enhancing a competitive edge for Letshego (21)
3. Analyse the significance of training in relation to Letshego's 2020 Strategic Plan
and its strategic objectives (15)
4. As a Strategic HR Partner, elaborate on the various criteria you would employ
to measure performance to ensure effectiveness, fairness, and alignment with
Letshego's goals for gaining a competitive advantage (25)
5. Analyse the multifaceted nature of coaching as a process, focusing on the four
stages integral to aiding individuals in goal achievement, performance
improvement, and skill development (20).
6. Job dissatisfaction can hinder the successful attainment of Letshego's goals.
Discuss the various interventions that the company can employ to address such
a challenge (9).
[END OF EXAMINATION]
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