10. You are explaining the negative impacts of not managing inventory. Which two (2) statements
are correct?
[2 marks]
A. Poor profit margins
B. Inaccurate cash flow reports
C. Lost sales
D. Production delays
SECTION B: Structured Questions. Marks for each question are shown at the end.
[Total Marks 50]
QUESTION 1
[18 Marks]
First National Bank (FNB} is a large financial company originating from South Africa with
subsidiaries in many other African countries. In Namibia FNB has several branches in almost every
region. Assume that FNB Namibia management is considering implementing the SAP S/4HANA
banking module across all its branches:
a) State the six (6) phases of the Information Technology Infrastructure Library (ITIL)
application management process that FNB needs to follow when implementing its ERP
system.
[6 Marks]
b) Discuss any four (4) integration benefits that FNB can achieve by implementing an ERP
system.
[12 Marks]
QUESTION 2
[11 Marks]
a) Assume you are hired by Zambikes company in the Procurement Department. You received a request
from the production unit to purchase 20 Brake kit:
i) Which document will you create in an ERPsystem to request for the 20 Brake kit from suppliers?
(2 Marks]
ii) Once goods have been received and captured in an ERPsystem. Explain the effects of this transaction.
(5 Marks]
iii) What risks in the procurement process will you consider when receiving goods?
[2 Marks]
iv) How will you eliminate the risks you stated in question a (iii)?
[2 marks]
4