Question 1
[15)
Read the workplace scenario below and answer the questions that follow.
Dr Oz has been sitting quietly in his office thinking about how to assist Allison, who is not very
literate and works as a new receptionist for his consultancy. After a while, he calls her to his
office and asks her about her favourite colours and what she associates them with. He listens
attentively, whilst making notes, as Allision explains. "So you like, pink because it reminds you
of your daughter when she was a little girl and you like blue because it reminds you of your son
when he was younger?" Doctor Oz suggests that sorts patient files according to the two colours
because he thinks it will assist her in executing her job well. Allison gladly accepts and leaves
the office with a satisfied smile.
1.1 Use Lasswell's communication model to state and answer all pertinent questions in order to
analyse the conversation between Dr Oz and Allison.
(10)
1.2 Identify examples of the following types of communication:
(5)
1.2.1 lntrapersonal communication
1.2.2 Visual semiology
1.2.3 What type of listening did Dr Oz employ when Allison was explaining?
1.2.4 Circle the letter of the type of response Dr Oz offered Allison:
A. Probing
C. Deflecting
D. Advising
1.2.5 Quote from the paragraph to substantiate your answer in 1.2.4.
Question 2
[15)
Read the meeting scenario and answer the questions that follow.
A local Namibian company has an Indian national, Mr Hunar - a Hindu by faith, visiting their
office to share some business best practices. The Communications Officer, Mr. Kahimise, who is
from the Ovaherero tribe, is tasked to take the Indian colleague to lunch. He takes Mr Hunar to
Nyama Restaurant, whose forte is different kinds of meat but Mr Kahimise wants the visitor to
try the finest Namibian beef. "How dare you insult me like?" shouts Mr Hunar whilst Mr
Kahimise places the order with the waiter. Mr Kahimise looks at Mr Hunar shocked and
confused.
2.1 List the interconnected contexts (5) in intercultural communication and extract
examples from the scenario above to substantiate your answers.
(15)
2