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PCO611S - PROFESSIONAL COMMUNICATION - 1ST OPP - JUNE 2023 |
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nAm I BIA un IVE RSITV
. OFSCIEnCEAno TECHn OLOGY
FACULTYOF COMMERCE, HUMAN SCIENCEAND EDUCATION
DEPARTMENT OF COMMUNICATION AND LANGUAGES
QUALIFICATION: VARIOUS
QUALIFICATION CODE: VARIOUS
COURSE CODE: PCO 611S
SESSION:
DURATION:
JUNE 2023 ·
•·
3 HOURS
LEVEL: 6
COURSE NAME: PROFESSIONALCOMMUNICATION
PAPER:
THEORY
MARKS:
100
EXAMINER(S)
FIRSTOPPORTUNITYEXAMINATION
Ms E. =FGawas
MODERATOR: Ms J. Mungenga
INSTRUCTIONS
1. AnswerALL the questions.
2. Write clearly and neatly.
3. · Number the answers clearly.
PERMISSIBLEMATERIALS
1. Examination paper
2. Examination script
THIS MEMORANDUM CONSISTS OF _6_ PAGES {Including this front page)
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Read the following passage and answer the questions based on it.
1. I was working for a clothing company in Finland which did business with an Italian
company and ordered cloths from Italy. However, several problems arose due to poor
communication. The Finnish Company ordered clothes from Italy in their strict deadlines,
prescribing dates and expectations that the goods must be delivered at a specific time.
2. The manager at the italian company told two of their employees to make sure that the
orders were done and delivered.
"Yes sir, we will attend to it right away" Luca told the manager before turning to put his
arm on Armani's shoulder.
· "Armani, will you contact the Finnish liaison and verify whether all the details we
received are correct" Lucaasked him.
Armani nodded.
3. The employ~es contacted the persons appointed for liaison in Finland to verify the order, ..
agree on the deadlines and payments. Everything was going well but when the ,delivery
date came, no goods were delivered or even sent from Italy. In Finland we had alrecidy
promised the customers that the goods would be in the boutique on a specified date ..
The manager in Finland blamed the two Italian employees for not doing their ta5k well
and contacted the people in Italy. Thereafter, he went to. Italy to resolve the issue..
4. On the day of the meeting in Italy, our Finnish manager wanted to go straight to business
and talk about the orders but the Italians wanted to have dinner in the form of a small
informal get together. This really upset and overwhelmed our Finnish manager because
upon his return he explained to us how rude the Italians were because apart from
wanting to eat before the meeting, they came physically very close in the meetings arid
didn't stick to the discussion points. "How will we reach our goals if the Italians keep·
failing to deliver" he exclaimed. The Finnish manager was only used to doing business in
Finland and had no iciea how different cultures impact doing business. This sce~ario kept
repeating itself beca_usethe Finnish manager didn't want to change his way of interacting
and the Italians didn't even know that something was w~ong.
[Adapted from: https://www.mic.usi.ch/fi nn ish-%E2%80%93-italian-collaboration-cs-en]
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. Question 1
[25] ·.
1.1 Using Lasswell's communication model, write a short fictional scenario in which you engage
with your Finnish manager iri the cafeteria and give him advice on how to deal with the Italians ..
Remember your analysis must list and answer all the pertinent questions according to Lasswell .
. (10~
1.2 Identify the following in the scenario:
(9)
1.2.1 Interpersonal communication
1.2.2 Non-verbal communication
. 1.2.3 Explain the meaning of the non-verbal communication cue you identified in 1.2.2
1.2.4 Tacesics
1.2.5 Using Keirsey's personality types, categorize the Finnish manager by selecting the
appropriate personality type.
A. Artisans
B. Guardians
C. Idealists
D. Rationals
1.2.6 The Finnish manager said, "they came physically very close in the· meetings ...," which
. zone did the Italian infringe:
A. Personal zone
B. Intimate zone
C. Public zone
·D. Social zone
1.3 List and explain the three most relevant benefits of good communication skills that could
have benefited the Finnish and Italian engagement.
(2x3=6) ·
. Question 2
[24] .
2.1 Re-read the scenario, list the three most relevant interconnected contexts (3) in
intercultural communication and extract examples from the scenario above to substantiate
your answers.
(3x4=12)
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2.2 Quote the three barriers mentioned in paragraph 4 that could have led to the intercultural
communication breakdown.
(2x3=6}
2.3 According to what you have studied in this course, explain what the Finnish manager as
well as the Italian business colleagues could have done to avoid the three barriers you quoted
in 2.2.
(2x3=6}_
· Question 3
[22]
3.1 Write a notice without an agenda incorporating all the relevant aspects that you studied in
this course.
(17}
3.2 Match the following m·eetingtypes with the correct scenario. (E.g.1 b).
(5)
Terminology
1. Virtual meeting
2. Motivational meeting
3. Information meeting
4. Creative meeting
5.Decision-making meeting
Definition
a. Management coming together to
decide on the working hours.
b. HRexplaining the new HR policies.
c. Staff brainstorming working remotely.
d. Staff meeting to mobilise contributions
for a charity.
e. Zoom meeting to open an
international franchise.
Question 4
· [16]
The following pictures are examples of fallacies. Answer the following questions with regard
to each picture
(6x2)
4.1 · (i) Identify the fallacy in the image below
(2) ·
(ii) Define the fallacy you identified i).
(2)
(iii) Explain the fallacy as portrayed in the image below
(2)
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MEANWHILE. IN THE MONTANA STATE GOVERNOR'S RACE...
"Well, you've never
run a business
before, so how could
you possibly be smart-
enough to balance the
budget?"
,<"7--r:----,----,ja
https://owl.excelsior.edu/argument-and-critical-thinking/logical-fallacies/logical-fallacies-ad-hominem/
4.2 {i) Identify the fallacy in the image below
{2)
(ii) Define the fallacy
(2)
. {iii) Explain the fallacy as por:trayed ih the image below.
(2)
If you don't pass tomorrow's m
you can't take calculus next y
take calculus, you won't be ace
master's program you want. Th
fail tomorrow's math test,
https ://owl. excelsior .edu/ argument-a nd-critica I-thin king/logical-fa 1a1cies/logical-fa 1a1cies-slipp ery-s iope/
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4.3 State whether the following syllogisms are valid or invalid:
4.3.1 All humans are mortal..
Aristotle is human.
Therefore, Aristotle is immortal.
.I
(4)
4.3.2 I am creeped out, but also fascinated, by all spiders.
That enormous tarantula is a spider.
I am creeped out, but also fascinated, by that enormous tarantula.
Question 5
5.1 Name the type of conflict between the Fins and the Italians when the goods did not arrive
and justify your answer with an example from the text.
(4)
5.2""Evaluatethe scenario and quote examples of the following conflict stages
(4)
5.4 Why did the Finnish Manager perceive the Italians to be rude?
(2)
S.S. Apart from interdependency-based conflict, do you think that different-workstyle conflict· ·
affected this engagement? i) Yes or no. Motivate your answer.
(3)
END OF QUESTIONPAPER
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