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QMS610S - QUALITY MANAGEMENT SYSTEMS - 2ND OPP - JULY 2024 |
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nAmlBIA UnlVERSITY
OF SCIEn CE Ano TECHn OLDGY
FACULTY OF COMMERCE, HUMAN SCIENCE AND EDUCATION
DEPARTMENT OF TECHNICAL, VOCATIONAL EDUCATION AND TRAINING
QUALIFICATION: DIPLOMA IN TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING:
MANAGEMENT
QUALIFICATION CODE: 06DTVT
LEVEL: 6
COURSE CODE: QMS610S
COURSE NAME: QUALITY MANAGEMENT
SYSTEMS
SESSION: JULY 2024
PAPER: 2
DURATION: 3 HOURS
MARKS: 100
EXAMINER(S)
MODERATOR:
SECOND OPPORTUNITY EXAMINATION
Prof Noel Kufaine
Dr Nico Sisinyize
PAPER
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSIST OF 2 PAGES- INCLUDING COVER PAGE
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1. The implementation of Quality Management Systems (QMS) in Technical and Vocational Education
and Training (TVET) institutions faces several challenges that can affect the effectiveness and efficiency
of these systems. Indicate true of false on the challenges listed below.
(20 marks)
a. Alignment with Industry Standards:
b. Resource Constraints
C. Staff Training and Development
d. Cultural Resistance to Change
e. Lack of support
f. Regulatory and Accreditation Requirements
g. International education
h. Measuring and Evaluating Performance
i. Integration of Technology
j. Stakeholder Engagement
(2 marks)
(2 marks)
(2 marks)
(2 marks)
(2 marks)
(2 marks)
(2 marks)
(2 marks)
(2 marks)
(2 marks)
2. Quality Management System is defined as a formalised system that documents processes,
procedures, and responsibilities for achieving quality policies and objectives. Describe how the
following QMS benefits will help a TVET institution.
(20 marks)
a. Improved Quality
b. Increased Efficiency
C. Enhanced Customer Satisfaction
d. Better Employee Engagement
e. Market Expansion
(4 marks)
(4 marks)
(4 marks)
(4 marks)
(4 marks)
3. The principles of a Quality Management System (QMS) form the foundational guidelines for an
organization's approach to ensuring their products, services, and processes meet consistent quality
standards. Describe the four principles and its benefits on TVET institution (20 marks)
a. Customer Focus.
b. Leadership
C. Process Approach
d. Evidence-based Decision Making
(5 marks)
(5 marks)
(5 marks)
(5 marks)
4. Quality Assurance (QA) cycles involve systematic processes aimed at ensuring that products or
services meet specified quality standards before they reach the customer. Describe with examples the
activities related to planning and evaluation in tvet?
(20 marks)
a. Planning:
b. Evaluation:
(10 marks)
(10 marks)
5. The quality of TVET programs is crucial for meeting TVET sector expectation and it has direct impact
on the employability of graduates and the competitiveness of industries. Describe how a VTC can
implement the following quality assurance approaches.
(20 marks)
a. Standards and Benchmarks
b. Accreditation and Certification
C. Assessment and Evaluation
d. Feedback Mechanisms
e. Professional Development.
END
(4 marks)
(4 marks)
(4 marks)
(4 marks)
(4 marks)
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