QUESTION2
[20)
2.1 Benedicta has started to work at the Cottage Hospital as an Admissions Clerk. You have been
promoted to an Office Manager. Discusswith Benedicta five (5) of her responsibilities as an
Admissions Clerk.
(10)
2.2 Discuss the key elements that a Medical Office Administrator should keep in mind when
dealing with patients.
(10)
QUESTION3
[20)
3.1 Medical Office Assistants needs to possess certain qualities to be appointed in a medical
facility. Discuss"dependability" and "teamwork" as two of these important qualities. (5)
3.2 Medical Office Assistant's deals with various types of patients such as elderly people, children,
angry patients, anxious and violent patients. Examine five tips on how children should be
handled.
(5)
3.3 Professional communication techniques should always be applied when communicating with
colleagues or patients. Discusscommunication with your supervisor.
(10)
QUESTION4
[20)
4.1 A variety of appointments are being made by Medical Office Administrators at clinics,
hospitals, and private practices. Clearly differentiate between a "cancelled appointment" and
a "rescheduled appointment".
(8)
4.2 Professional appearance is a highly desired personal quality in the medical office
administration environment. Discuss "hair", "jewellery" and "fingernails" as three of these
aspects that medical personnel must adhered to exhibit a professional appearance. (6)
4.3 Patients are the reason that a health care facility and its staff members provide services. A
relative of yours learned that you are a Medical Information System student at NUSTand
wanted to know from you what is the difference between a "Home Health" vs "Hospice Care"
as health care facilities options available to patients.
(6)
4