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MIS611S - MEDICAL INFORATION SYSTEMS 2A - 2ND OPP - JULY 2024 |
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n Am I BI A u n IVER s ITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF GOVERNANCE AND MANAGEMENT SCIENCES
QUALIFICATION: BACHELOR OF BUSINESS& INFORMATION ADMINISTRATION
QUALIFICATION CODE: 07BBIA LEVEL: 6
COURSE CODE: MIS611S
COURSE NAME: MEDICAL INFORMATION SYSTEMS2A
SESSION: JULY 2024
DURATION: 2 HOURS
PAPER:2
MARKS: 100
EXAMINER:
2ND OPPORTUNITY EXAMINATION QUESTION PAPER
Ms A Schroeder
MODERATOR: Ms L Beukes
INSTRUCTIONS
1. Answer ALLthe questions and start each question on a new page.
2. Read all questions carefully before answering.
3. Number answers according to the numbering structure provided in the question
paper.
THIS QUESTION PAPER CONSISTS OF 5 PAGES (Including this front page)
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QUESTION1
[20]
Identify the letter of the choice that best completes the statement or answers the question. (10}
1.1 Health care professionals are required to perform in a manner that is consistent with the
expectations of their profession. This is a legal concept known as __ _
A. Standards of care
B. Litigation
C. Malpractice
D. Abandonment
E. None of the above
1.2 __ is defined as any professional misconduct, unreasonable lack of skill or fidelity in
professional duties, or illegal or immoral conduct.
A. Legal proceedings
B. Risk management
C. Standards of care
D. Abandonment
E. Malpractice
1.3 Namibian citizens are being guided by written rules established by the Namibian government.
It outlines clearly what is acceptable behaviour and what is not to the Namibian citizens.
A. Ethics
B. Law
C. Rules
D. Procedures
E. Oath
1.4 Select the place that would receive a patient who is in critical condition and needs immediate
medical attention.
A. Clinic
B. Public health
C. Private practice
D. Hospital
E. Emergency room
1.5 If a patient becomes violent while in the office, which of the following should NOT be
done?
A. Phone the police if danger is looming
B. Take the patient to a rear office, shut the door, and try to calm the patient
C. Ask for help from another staff member
D. Remain within hearing distance of other office employees
E. None of the above
1.6 Select the reason why new patients are being asked to arrive early for appointments?
A. The assistant must check the credit history of new patients with the local credit
bureau
B. Extra time is needed to complete the registration and medical history forms
C. Extra time is needed for laboratory tests to be run
D. To chat with the patient about issues of the day
E. None of the above
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1.7 Nicole makes a telephone call to Paramount Health Care Centre to see the doctor on June 9.
On the day of the appointment Nicole did not turn up for the scheduled appointment. Indicate
which type of appointment are being referred to in this scenario.
A. Ancillary appointment
B. Cancelled appointment
C. Walk-in
D. No-show
E. Referral appointment
1.8 Indicate which concept are being referred to when the Medical Office Administrator
must determine the priority of patient's treatments based on the severity of their
condition.
A. No-show
B. Walk-in
C. Double booking
D. Precertification
E. Triage
1.9 The name of party who initiates a legal action against another.
A. Statute
B. Mature minor
C. Plaintiff
D. Defendant
E. Planning
1.10 __ is the introduction of sperm into the reproductive tract of a female by means
other than sexual intercourse for impregnating the female.
A. Artificial insemination
B. Amniocentesis
C. Reproductive rights
D. Surrogacy
f. In vitro fertilization
Medical Office Assistants need to be familiar with a variety of medical abbreviations that are
commonly used in the medical office. Indicate what the following abbreviations stand for.
(10)
1.11 BM
1.12 Ca
1.13 FH
1.14 HA
1.15 lnj
1.16 HOH
1.17 LMP
1.18 RN
1.19 TEMP
1.20 TB
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r
QUESTION 2
(20)
2.1 Rodney has started to work at Ongwediva Medi-Park as a Medical Office Assistant. You have
been promoted to an Office Manager. Discusswith Rodney five (5) of his responsibilities as a
Medical Office Assistant.
(10)
2.2 Professional communication techniques should always be applied when communicating with
colleagues or patients. Discusscommunication within the health care team.
(10)
QUESTION 3
(20)
3.1 Medical Office Assistant's deals with various types of patients such as elderly people, children,
angry patients, anxious and violent patients. Examine four tips on how "violent patients"
should be handled.
(4)
3.2 Abandonment is the term used when a doctor does not properly meet his/her obligation to
treat the patient. Discusswhen a doctor could be held responsible for abandoning the patient.
(4)
3.3 Medical Office Assistants needs to possess certain qualities to be appointed in a medical
facility. Discuss"compassion" and "confidentiality" as two of these important qualities. (6)
3.4 Discussthe concept "internship" in detail.
(3)
3.5 Medical Office Assistants deal daily with patient registrations. Discussthe concept "patient
registrations".
(3)
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QUESTION4
[20)
4.1 A variety of appointments are being made by medical personnel at clinics, hospitals, and
private practices. Clearly differentiate between an "ancillary appointment" and a "referral
appointment".
(8)
4.2 Professional appearance is a highly desired personal quality in the medical office
administration environment. Discuss"uniforms", "identification" and "footwear'' as three of
these aspects that medical personnel must adhered to exhibit a professional appearance.
(6)
4.3 Doctors often clearly communicate their scheduling preferences with their personnel. This
concept is known as creating appointment boundaries. Discuss three (3) options on how
doctors may go about to create appointment boundaries.
(6)
QUESTION5
[20)
5.1 Dr Roberts has started his private practice in Keetmanshoop. He has implemented a new
computer appointment system. Identify five (5) disadvantages of a computerised
appointment system to Dr Roberts.
(10)
5.2 Pharmaceutical and other sales representatives often meet with doctors and other clinical
staff. Discuss three (3) reasons why pharmaceutical and other sales representatives meet
with doctors and other clinical personnel.
(6)
5.3 Scheduling of appointments is one of the major duties of the Medical Office Assistant. Make
a distinction between "computerised appointment scheduling" and a "manual appointment
scheduling".
(4)
5