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HPM710S - HOSPITALITY PROPERTY AND FACILITY MANAGEMENT - 1ST OPP - JUNE 2023 |
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n Am I BI A u n IVER s ITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF HOSPITALITY & TOURISM
QUALIFICATION : BACHELOR OF HOSPITALITY MANAGEMENT
QUALIFICATION CODE: 07
BHMN
LEVEL: 7
COURSE CODE: HPM710 S
COURSE NAME: HOSPITALITY PROPERTY &
FACILITY MANAGEMENT
SESSION: JUNE 2023
DURATION: 2 HOURS
PAPER: 1
MARKS: 100
FIRST OPPORTUNITY QUESTION PAPER
EXAMINER/S:
I
MR. G. CLOETE
MODERATOR:
I
MS.R.MONYE
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
1.
THIS PAPER CONSISTS OF 3 PAGES (Including front page)
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Question 1
What do you understand by the following Terms?
(17)
1.1 Hotel Pension
(3)
1.2 Resort
(3)
1.3 Exponential Growth (Offer relevant examples)
(6)
1.4 Budget
(3)
1.5 Sequence Analysis
(2)
Question 2
Management principles are statements carefully designed to keep consumers and employees
informed on vital aspects of the organisation. Provide a clear definition of Management
Principles and provide three (3) relevant examples.
(4+6)
Question 3
A model facility layout should be able to provide an ideal relationship between raw material,
equipment, manpower and the final product at minimal cost under a safe and comf011able
environment. An efficient and effective facility layout needs to adhere to certain objectives.
Briefly discuss these objectives.
( Any Five )
(10)
Question 4
The role of facility managers (FM's) varies widely from organisation to organisation, but a FM's
responsibility may cover a range of areas. Discuss!
(10)
Question 5
Briefly describe the core duties of the Facilities Manager m a Hospitality and Tourism
environment.
(8)
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Question 6
Facility layout, designing, techniques, types and implementation is influenced by various factors.
These factors vary from industry to industry but influence facility layout. Discuss!
(15)
Question 7
Change is the only constant in the Hospitality and Tourism Industry. Discuss the aspects you
need to keep track of in order to grow with the change and build a relevant, innovative and
sustainable business for the future.
(15)
Question 8
Management in Hospitality Establishments need to ensure their guests stay in an environment
where atmosphere and interior are good looking and suitable for pleasure or for business and in
both cases will require comfort, good food and great service which are all supported by good
planning and organization throughout the establishment. Discuss Modern trends in planning
Hotels!
(15)
Good Luck!
[100]
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