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QMS610S - QUALITY MANAGEMENT SYSTEMS IN VET A - 1ST OPP - JUNE 2022 |
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nAmlBIA UnlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF HUMAN SCIENCES
DEPARTMENT OF TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING
QUALIFICATION: DIPLOMA IN TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING:
MANAGEMENT
QUALIFICATION CODE: 0GDTVT
LEVEL: 6
COURSE NAME: QUALITY MANAGEMENT
SYSTEM IN VET A
COURSE CODE: QMSGl0S
DATE: JUNE 2022
SESSION: PAPERONE
DURATION: 3 HOURS
MARKS: 100
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) Dr Godfrey Tubaundule
MODERATOR Prof N. Kufaine
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers the same as on the question paper.
4. Please ensure that your writing is legible, neat, and presentable.
THIS QUESTION PAPER CONSISTS OF _2_ PAGES {Including this front page)
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Questions 1: (10 marks]
1. Literature provides several reasons why TVET centres in Namibia should decide to design ·and
develop a Quality Management System for their institutions. As a current or future Centre
Manager identify and briefly explain five reasons why your TVETcentre should design and develop
a Quality Management System for your institution. Use one relevant example to support each of
your identified five reasons.
(10)
Questions 2: (90 marks]
2. Different organisations and individuals across the world define the term 'quality' in many ways.
Imagine that you have been invited to attend an interview at the Directorate of Vocational
Education and Training in the Ministry of Higher Education, Research and Innovation in Windhoek
for the position of a Quality Management Coordinator that was advertised, and you applied for in
November 2021. Answer the following questions in preparation for your interview tomorrow.
a. In your opinion briefly explain three reasons why education authorities need qualified
managers to ran TVET centres in Namibia. Use relevant examples to support each of the
three reasons.
(10)
b. TVET planners in Namibia have a tendency of ignoring one key element of the input-
output model of education when discussing the goal of TVET. Identify and briefly explain
the key element that TVET planners often ignore when discussing the expected quality of
the TVET system in Namibia. Use relevant examples to support your answer.
(10)
c. The Directorate of Vocation Education and Training in the Ministry of Higher Education
and Innovation, expects current and future Centre Managers to know the eight principles
contained in the revised National TVET Policy for Namibia. Briefly explain three reasons
why the TVET authorities expect current and future Centre Managers to understand and
know the eight principles contained in the revised national policy document. Use one
example to support each of your reasons.
(10)
d. The eight principles of Total Quality Management Systems (TQMS) were suggested to
direct how managers should lead their TVET centres. In your opinion, which three of the
eight do you regard as the most important principles that Namibian TVET centres should
adopt? Identify and briefly explain each of your three important principles with the use of
relevant examples.
(10)
e. The Constitution of Namibia cautions education and training providers not to offer inferior
education to citizens. Name and briefly explain the Article and Sub-Article(s) in the
Constitution that advises education and training providers to provide quality education
and training to all Namibian citizens.
(4)
f. In terms of quality management systems, describe the meaning of the terms quality
'improvement' and 'compliance'. Use relevant examples to demonstrate your
understanding of the two terms.
(4)
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g. Many factors drive the quality agenda of Namibia's TVET sector. Briefly explain the
potential effects of one of the following drivers on Namibia's TVETagenda. (Choose either
social, political, economic and technological factors). Use relevant examples to support
your argument.
(10)
h. Three bodies govern the quality of education and training in Namibia. Identify such three
bodies and briefly explain how they maintain quality in Namibia's education and training
landscape. Use one example to support each of your reasons.
(6)
i. Briefly discuss six strategies that as a Quality Assurance Officer you will develop to help
you to define, measure, monitor and improve quality and quality assurance processes and
procedures in your workplace. Use relevant examples to support your answer.
(20)
j. Mention and briefly explain any three attributes that you should have to be a good Centre
Manager.
(6)
TOTAL (100)
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