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APM821S - ADVANCED PERFORMANCE MANAGEMENT - 1ST AND 2ND OPP - NOV 201 AND JAN 2020 |
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NAMIBIA UNIVERSITY
OF SCIENCE AND TECHNOLOGY
FACULTY OF MANAGEMENT SCIENCES
DEPARTMENT OF MANAGEMENT
QUALIFICATION: BACHELOR OF HUMAN RESOURCES MANAGEMENT HONOURS
QUALIFICATION CODE: O08HHRM
LEVEL: 8
COURSE CODE: APM821S
COURSE NAME: ADVANCED PERFORMANCE
MANAGEMENT
SESSION: NOVEMBER 2019
DURATION: 3 HOURS
PAPER: THEORY
MARKS: 100
EXAMINER(S)
MODERATOR:
FIRST OPPORTUNITY EXAMINATION PAPER
DR MICHAEL OCHURUB
DR ANDREW JEREMIAH
DR SIMEON AMUNKETE
INSTRUCTIONS
1. Answer all questions.
2. Read all the questions carefully before answering.
35 Marks for each questions are indicated at the end of each
question.
Please ensure that your writing is legible, neat and presentable.
PERMISSIBLE
Examination paper.
Examination script.
MATERIALS
THIS QUESTION PAPER CONSISTS OF 3 PAGES (Including this front page)
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QUESTION 1
Ld
Performance management is a continuous process of improving performance by setting
individual and team goals which are aligned to the strategic goals of the organization. It
involves performance planning to achieve goals, reviewing and assessing progress,
developing knowledge, skills and abilities. Hence, there are some principles of
performance management to be adhered to. Having studied this statement, critically
analyse and evaluate the overall principles of performance management. You can also
approach it from the perspectives of various authors known to you.
(20)
1.2
Performance management is also viewed by various authors, journals, thought leaders
etc. as very important for any organization to improve and optimize performance and
operational efficiency. Based on this statement, take a comparative approach and
analyse various theories underpinning the role and importance of performance
management.
(18)
[38]
QUESTION 2
2.1
Evaluate and propose various stages that need to be followed in the actual design of
performance management, after the preliminary work has been done.
(18)
2.2
It is important to have a good communication plan. However, it is important to note that
implementation of a good communication plan may be hindered by certain biases that
people may have. Having studied this statement, analyse some biases that can
negatively affect the implementation of a good communication plan, and propose also
the ways to minimize negative impact of these biases.
(14)
[32]
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QUESTION 3
4.1
360-degree feedback is a very important part of performance evaluation as it allows the
peers, customers and subordinates to rate the employees. However, 360-degree
feedback has also some challenges. Having studied this statement, please discuss why
you would recommend 360-degree feedback system to an organisation and critically
analyse the challenges that such an organisation may face.
(15)
3.2. Cortes (2015) argues that the coaching model does not tell someone how to coach but
rather provides an underlying structure that is used as a guide for coaching someone,
and a helicopter view of the situation thereby increasing the coach’s ability to respond
adequately. Having examined this statement, propose how the GROW and FUEL Models
of coaching could be implemented practically in your organisation.
(15)
[30]
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NAMIBIA UNIVERSITY
OF SCIENCE AND TECHNOLOGY
FACULTY OF MANAGEMENT SCIENCES
DEPARTMENT OF MANAGEMENT
QUALIFICATION: BACHELOR OF HUMAN RESOURCES MANAGEMENT HONOURS
QUALIFICATION CODE: O8HHRM
LEVEL: 8
COURSE CODE: APM821S
COURSE NAME: ADVANCED PERFORMANCE
MANAGEMENT
SESSION: JANUARY 2020
DURATION: 3 HOURS
PAPER: THEORY
MARKS: 100
EXAMINER(S)
MODERATOR:
SECOND OPPORTUNITY EXAMINATION PAPER
DR MICHAEL OCHURUB
DR ANDREW JEREMIAH
DR SIMEON AMUNKETE
INSTRUCTIONS
1. Answer all questions.
2. Read all the questions carefully before answering.
3. Marks for each questions are indicated at the end of each
question.
4. Please ensure that your writing is legible, neat and presentable.
PERMISSIBLE MATERIALS
1. Examination paper.
2. Examination script.
THIS QUESTION PAPER CONSISTS OF 3 PAGES (Including this front page)
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QUESTION 1
1.1
Consider the main components of the concept of performance management and clearly
illustrate why you would recommend performance management practices for any
organization/institution.
(15)
1.2
A performance management system does not operate in a vacuum, it operates in an
environment which is conducive, but very often such an ideal situation is not always in
place. It means that some of the key contextual factors must be considered in order to
increase chances of developing and implementing an effective performance
management system. Having studied this statement, analyse and evaluate some key
contextual factors that should be taken into consideration to ensure that performance
management is developed and implemented successfully.
(15)
1.3
Identify and assess the underlying theme and premises of performance management
values
(10)
[40]
QUESTION 2
2.1
As a Human Resources Practitioner you need to spent time to undertake certain
preliminary work to reduce the chances of encountering challenges caused by poorly
designed performance management system. Having examined this statement,
formulate some pre-requisites steps or preliminary work to be done to ensure effective
design of the performance management system.
(20)
2.2
In your own analysis, how would you describe the concept “implementation”, and what
would be the role of active implementation frameworks during such a process?
(10)
[30]
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QUESTION 3
3.1
Critically analyse the Frame of Reference Training programme, which is essential for
the managers to ensure successful implementation of performance management in an
organization.
(10)
3.2
Elaborate on the importance and/or the most common reasons for organising work
around the teams.
(10)
3.3
Evaluate and provide your own judgement on the components of team performance
management process
(10)
[30]