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BST61S - SYSTEM THINKING - 1ST OPP - JUNE 2024 |
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nAmlBIA unlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF GOVERNANCE AND MANAGEMENT SCIENCES
QUALIFICATION : BACHELOR OF BUSINESS MANAGEMENT
QUALIFICATION CODE: 07BBMN
LEVEL: 7
COURSE CODE: BST611S
COURSE NAME: SYSTEMSTHINKING
SESSION: JUNE/ JULY 2024
DURATION: 3 HOURS
PAPER: THEORY
MARKS: 100
EXAMINER{S)
FIRST OPPORTUNITY EXAMINATION
Mr MICHAEL NEEMA
MODERATOR: PROF. ASA ROMEO ASA
INSTRUCTIONS
1. There are SIX questions, answer any FOUR questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF _2_ PAGES (Including this front page)
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Question 1
a) Using examples, differentiate between "Systems/Systemic/Holistic" thinking and
"Un-systemic/Traditional" thinking.
(10 marks)
b) Discuss the concept of General Systems Theory? In your answer indicate how this
· concept is relevant to the organisation structure and performance. (15 marks)
Question 2
a) What is a "learning organisation"?
(5 marks)
b) A typical learning organisation can be identified with at least 12 unique
characteristics. Describe at least any five of these characteristics and indicate how
they could contribute to organisational sustainability.
(20 marks)
Question 3
a) Define the concept "systems archetype"? In your answer, indicate why systems
archetypes are important tools of systems thinking.
(10 marks)
b) With the aid of an example, name and explain any 3 systems archetypes. In your
answer make sure you present the management applications/principles of each
archetype.
(15 marks)
Question 4
a) Demonstrate your understanding of the U Process as it relates to systems
thinking.
(10 marks)
b) Illustrate by means of an example from the Namibian agricultural industry how
the U Process could be utilised in solving any complex problem.
(15 marks)
Question 5
a) Using your own examples, describe the 'Triple Bottom Line' concept and outline
ways how it can contribute to the sustainability of an organization. (25 marks)
Question 6
a) Using the context of an organisation, critically evaluate the link between systems
thinking and quality thinking. In your answer, indicate why systems thinking is
important to quality improvement?
(25 marks)
The End
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