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BOP511S - Basic Organisational Psychology -1st Opp - June 2022 |
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nAmlBIA unlVERSITY
OF SCIEn CE Ano TECHn OLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF MANAGEMENT
QUALIFICATION: BACHELOR OF HUMAN RESOURCES
QUALIFICATION CODE: 07BHRM
LEVEL: 7
COURSE CODE: BOPSllS
COURSE NAME: BASIC ORGANISATIONAL PSYCHOLOGY
SESSION:
JUNE 2022
PAPER:
THEORY
DURATION:
3 HOURS
MARKS:
100
EXAMINER(S)
MODERATOR:
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
Mr Elias Kandjinga
Mrs Elaine Enkali
Mr Ehrenfried Ndjoonduezu
Dr Andrew Jeremiah
INSTRUCTIONS
1. Answer ALL the questions.
2. You are expected to apply your subject knowledge to case studies.
3. Write clearly and neatly.
4. Number your answers clearly.
PERMISSIBLE MATERIALS
1. Examination paper
2. Examination script
THIS QUESTION PAPER CONSISTS OF 9 PAGES (Including this front page)
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Section A: Multiple choice
(14 marks)
Question 1
1.1. This area is concerned with behavioural dynamics, communication, and conflict management
among individuals and groups of employees, employers & other parties (i.e., the government and
labour unions).
(1)
a) Industrial relations
b) Ergonomics
c) Career psychology
d) Personnel psychology
1.2. After completing her research project, Maria was asked to defend her research project in the
presence of the research review panel. Which cognitive intelligence component is applicable in
this case?
(1)
a) Functional approach
b) Structural approach
c) Abstract reasoning
d) All the above
1.3. Sarah applies for a management position in an organisation. The results of the personality test
indicate that she is someone who does not communicate easily. If you were to select decision,
what can you say about Sarah?
(1)
a)
Sarah will be suited for the position because she speak less and do more.
b)
Sarah is competent, based on her test results and it is the type of individual the
company has been longing for.
c)
Sarah's abstract reasoning is immaculate and will be a valuable member of the
company.
d)
Sarah is not suitable for a management position because communication skills are a
requirement there.
1.4. On his way to school, Jane received a call that her Godmother collapsed and died while on her
way to a funeral. Jane was left devastated by the news and haven't eaten since. Which source of
frustration can you link Jane's frustration to?
(1)
a)
COVID-19
b)
Loss
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c)
Retrenchment
d)
Lack of resources
1.5. When the Samuel the supervisor asks Kamali where he left a certain tool, KamaIi would
immediately not remember. However, Kamali is likely to remember minutes after Samuel has
left. Identify the memory characteristic in this case.
(1)
a)
Arranging of memory material meaningfully
b)
Sifting of information
c)
Processing of easier material
d)
Retrieval of information
1.6. They apply and develop knowledge in purposeful methods and practices with a view of
influencing, developing and optimising the performance, relationships and wellness of
employees in workplaces.
(1)
a)
Human Resources Management Practitioners
b)
Industrial & Organisational psychologists
c)
Psychologists in theory
d}
All the above
1.7. Which learning principle is since the learning behaviour of an individual is influenced by
the motivation to attain a goal.
(1)
a) Distribution of learning time
b) Feedback of results
c) Motivation of a learner
d} Goal setting
1.8.
Which of the following are key components of attitudes
(1)
a)
Cognitive, evaluative and smell
b)
Cognitive, evaluative and sight
c)
Cognitive, evaluative, and feeling
d}
Cognitive, evaluative, and hearing
1.9. Cassieobserves her mother wearing a face a mask every time the mother is going to the shop.
Cassiebegins to imitate this behaviour and start wearing the face mask every time she want to
go outside. What form of learning is Cassieapplying?
(1)
a) Classical conditioning
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b) Operant conditioning
c) Social and modelling
d) Cognitive learning
1.10. Karien, the supervisor ofTimothy, discovers that Timothy is intelligent and always willing to go
an extra-mile. Karien later discovered that Timothy is very assertive, but this observation has
not changed Karien's view on Timothy. This process is known as.
(1)
a) Criteria for evaluation
b) Central characteristics
c) Impression formation
d) First impression
1.11. If Martin continually hears from fellow students that remote learning is bad, he will uphold the
belief every time remote learning is discussed. Martin perception known as.
(1)
a) Prejudice
b) Stereotypes
c) Hallo-effect
d) First impression
1.12. "...is a set of expected behaviour patterns attributed to someone occupying a given position in a
certain social unit".
(1)
a) Role
b) Attitudes
c) Personality
d) Status
1.13. When a supervisor asks an employee to attend a staff association, meeting but the employee is
also expected to complete a vital project during the same afternoon, is described.
(1)
a) Unreasonable expectations and time limits
b) Multiple role influences.
c) Conflict between the interests of the group and the organisation.
d) Type of position
1.14. They apply and develop knowledge in purposeful methods and practices with a view of
influencing, developing, and optimising the performance, relationships, and wellness of
employees in workplaces.
(1)
a) Human Resources Management Practitioners
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b) Industrial & Organisational psychologists
c) Psychologists in theory
d) All of the above
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Section A: True/false
(6 marks)
Question 2
2.1. Providing educational programmes, recreational facilities and supporting workers with alcohol
addiction problems are ways to contain alcoholism at workplaces.
(1)
2.2. Psychological contract refers to a written agreement that explains what management expects
from an employee and what an employee expects of the employer.
(1)
2.3. Absenteeism, accidents, and increased medical insurance costs can be attributed to alcohol
and/or alcohol abuse.
(1)
2.4. Organisational psychology is the scientific study and application of individual differences in
order to facilitate the best decisions regarding employees in their workplaces.
(1)
2.5. People have five general senses and of these five senses hearing and sight are generally the
most important senses in the work environment.
(1)
2.6. Understanding the origin and influences of human behaviour is an important consideration
for Human Resources Practitioner and others involved in dealing with people in workplaces.
(1)
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Section B: Structured questions (answer all questions)
Question 1
(80 marks)
(54 marks)
1.1. Classical conditioning under associative learning form, is not a natural process, meaning it's not
learning by default. The learning must meet certain conditions for learning to take place. In your
view what are the learning requirements that must be met under classical conditioning? (8)
1.2. Nangula is late for a meeting and has been making rounds in the parking bay for 15 minutes and
could not find a parking spot. She later decided to park her car at a reserved parking spot. Upon
her return, she found her car clamped by Campus Control Officers and a spot fine of N$ 300 is
required from her in order to release her car. Upon hearing this, Nangula started shouting and
screaming to Campus Control Officers. From this incident, mention and explain with citation
from the case two possible causes of frustration.
(4)
1.2.1. Assume you are Nangula in this case, discuss five defense mechanisms you will use to protect
yourself from mental anxiety. Link you discussion to the scenario provided.
(lD)
1.3. People learn through an associative learning process called 'Trial and Error'. Describe this
learning process with two relevant examples of your own.
(lD)
1.4. Simeon is health professional at Katutura State Hospital, he received a call from his supervisor
early in the morning that he needs to be at the office earlier than before. Simeon immediately
rushed to prepare for work as he was already running late. He thought to himself, 'my time is
okay, I can get to work just as early as required'. While on the road, a car he was following
experienced mechanical problems and died in front of him. Suddenly, he couldn't proceed.
Frustrated, Simeon sounded his car horn repeatedly. What is the source of frustration in this
case? Motivate your answer.
(4)
1.5. NUST(your chosen university) pronunciation that due to the COVID-19 pandemic, it will adopt
the hybrid-mode of teaching and learning caused uneasiness within the academic community.
Canyou recall your feeling toward the hybrid-mode of teaching and learning? Discussyour own
experience based on the following psychological topics:
(18)
a) Human ability
b) Personality
c) Frustration
d) Stress
(3)
(3)
(3)
(3)
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e) Learning and memory
(3)
f) Attitude
(3)
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Question 2
(26 marks)
Read the following case study and answer the all the questions that follow.
Debby the HR manager has always been a reliable and conscientious worker. She has worked for the
company for over ten years. There has never been reason for the HR director to follow up on an
instruction given to Debbie or monitor her work. However, for the last couple of weeks Debbie missed
deadlines and has been absent from work with minor complaints such as headaches, vomiting etc. the
HR director cannot understand this recent change in very reliable Debbie. He calls her to a meeting to
discuss recent poor performance and absenteeism. It is only once Debbie is at her desk that she notices
how much weight she lost and terribly unhappy she looks. Debbie explains that she is in the middle of a
divorce. Although this has nothing to do with work, she is unable to concentrate and needs counselling.
2.1. What caused Debbie's poor performance and under which stress causes is Debbie's situation?
(3)
2.2. What individual stress effect does Debbie exemplify and why do you think so?
(6)
2.3. What measures can the HR director put in place to detect problems like that of Debbie before
it is too late?
(3)
2.4. Seeing that Debbie herself was unaware of her ill-health, what stress coping strategies can you
recommend to Debbie as an early alert?
(2)
2.5. Mention and explain three origin and development of attitudes.
(6)
2.6. Explain how physical, mechanical, and psychomotor abilities positively and negatively affect
recruitment and selection in an organisation.
(6)
Total Marks: 100
Good luck!
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