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CMV620S - CONFLICT MANAGEMENT - 2ND OPP - JULY 2024 |
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nAmlBIA UnlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCEAND EDUCATION
DEPARTMENT OF TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING {DTVET)
QUALIFICATION: DIPLOMA IN TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING:
MANAGEMENT
QUALIFICATION CODE: 06DTVM
LEVEL: 6
COURSE CODE: CMV620S
COURSE NAME: CONFLICT MANAGEMENT
SESSION: JULY 2024
PAPER: PAPER 1
DURATION: 3 HOURS
MARKS: 100
SECOND OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER{S) MR DM MATEU
MODERATOR: MS HELENA UNDJOMBALA
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers correctly
THIS QUESTION PAPER CONSISTS OF _3_ PAGES {Including this front page)
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I,
Question 1.
a) List four (4) issues which can be addressed at collective bargaining.
(1x4=4 Marks)
b) Discuss four (4) strategies to consider when creating a conducive working
relationship for collective bargaining.
(2x4=8 Marks)
c) In a table format distinguish between functional & dysfunctional conflict and
narrate on example on each side.
(4+4=8 Marks)
[Total:20 Marks]
Question 2.
a) Discuss the ten (1O)different causes of conflict in a workplace.
(2x10=20 Marks)
[Total:20 Marks]
Question 3.
Read the following scenario and answer the questions that follow:
The trade union and Management at Destiny Ltd are about to start negotiation for a salary
increase for the employees. The mandate of the employees is 10% with a Best Alternative
to a Negotiated Agreement (BATNA) of 7% whereas the mandate for Management is 5%
with a BATNA of 8%.
a) What is the Zone of Potential Agreement {ZOPA) for the two groups? (2 marks)
b) There are 3 shop stewards and 3 Management staff members (assign names & titles
to the people) at the negotiation table. Write a dialogue clearly showing the use of
the 4 points of principled negotiation to reach an agreement on the salary
increment. Make sure the dialogue includes the mandate mentioned in the scenario
and the agreement falls within the ZOPA mentioned in (a).
(8 marks)
c) Discuss the distinction between the following categories of conflicts and give one
example on each.
I. Interpersonal conflict.
II. lntragroup conflict.
{5x2=10 Marks)
[Total: 20 Marks]
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Question 4.
a) Write down a scenario of 300 words of a conflict between two people on one of the
10 causes mentioned in question 2 above. This can be based on your own experience
or what you have observed or fictional.
[Total:20 Marks]
Question 5.
a) Discuss any five (5) principles of fair discipline.
(1O Marks)
b) Create two sets of a two-person dialogue between you as the TVET manager and the
employee to show the difference between positive and progressive discipline
(10 Marks)
[Total:20 Marks]
[End of Paper]
TOTAL MARKS:100
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